Support

February 11, 2015 at 7:16 pm

Hi Jennifer,

I’ve not seen this happen on my sites, but what I would check first is to see if this only happens for attendees that were switched to events where the event has more than one time that can be selected during registration. Does that make sense?

February 12, 2015 at 9:06 am

Hi Jennifer,

That might be a clue. So when you move an attendee to another event, is the incorrect event dates happening when it’s a duplicated event?

February 13, 2015 at 4:09 pm

Hi Jennifer,

I tested out the clone attendee to another event and I did not see this happen where the event date isn’t correct. That said, I’m using the Event Espresso 3.1.37 version that’s in the pre-release channel. and version 1.1 of the attendee mover tool. Are you running older versions of either of these?

February 16, 2015 at 11:58 am

Hi Jennifer,

If you check your plugins list and find the Attendee Mover Add-on, what version number do you have?

February 16, 2015 at 7:30 pm

Hi Jennifer,

When you go to input an event start date for an event, is it in this format:

YYYY-MM-DD

February 19, 2015 at 8:36 am

Hi Jennifer,

I’m stumped because I don’t know why it’s returning today’s date. I suspect a date format isn’t correct, but I don’t know what it would take to change the date format.

Can you try adding some debugging code to the attendee mover plugin’s index.php file at line 369? Here’s the code:

echo '<h3>' . $attendee_data['start_date'] . '</h3>';

What this will do is print the start date onto the top of the screen after you move/clone an attendee record to another event. The date should be the date of the destination event. We’ll have an idea where to look next depending on which date gets printed onto the screen.

February 19, 2015 at 9:40 am

Hi Jennifer,

I can share with you a screenshot of what we see when we test:

https://www.evernote.com/shard/s4/sh/ae1257a1-68fd-4ed7-b6e5-5503c9e6d65f/eebb76e5a1a1c43348d9b3e6e7e1ba22

As you can see, the dates match up on the above screenshot.

I still suspect there an issue with the format of the event date. Can you let me know what is set for the Date Format setting in WP > Settings > General?

February 20, 2015 at 11:34 am

Hi Jennifer,

It would be good to go upstream a bit to find out what date, and its format, is being recorded for the attendee. Can you add another line of debug code to find out? This one goes into event-espresso/includes/admin-reports/edit_attendee_record on line 543 which is right after the start of the postbox:

You add the third line of code like so:

<div class="metabox-holder">
	<div class="postbox">
		<h3><?php echo 'Start Date recorded for attendee is  ' . $start_date; ?></h3>

February 20, 2015 at 12:35 pm

Hi Jennifer,

If it’s showing the today’s date before you clone the attendee record, this indicates the incorrect event date is being recorded before you clone the attendee record. Are these attendees being added in the admin only, or on the frontend as well?

Also, are there any customizations set up with this installation of Event Espresso?

March 4, 2015 at 6:22 pm

Hi Jennifer,

I’m not sure what would cause the event dates recorded in the attendee record to get switched to today’s date. Can you look in the wp_events_attendee table and look at what’s stored for those entries in the start_date column? It should have the event’s start date, and should be formatted as YYYY-MM-DD. It may help to compare the latest attendee entries that were added via registration with the ones that were cloned or updated in the admin.

March 11, 2015 at 8:15 pm

Hi Jennifer,

Thanks, the screenshot helps. I looked into this further and I found that if the database table columns for that attendees table are not in the same order as how the table columns set to be created on a new activation of EE, the wrong data format gets applied. I’m working with one of the developers on a fix and will give you an update when we have something.