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David Callow
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April 22, 2015 at 5:34 am
Hi,
I have just found that a customer had an Arizona address printed out on her order confirmation even though we have our correct UK address in General Settings. I have no idea where this incorrect item has come from. Our web and email addresses were perfectly OK though.
David
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Lorenzo Orlando Caum
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April 22, 2015 at 2:29 pm
Hi David, is this your organizations address or the customer’s address?
Also, by order confirmation, are you referring to the invoice?
The reason I ask is that has its own address field in the payment methods screen.
—
Lorenzo
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David Callow
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April 23, 2015 at 12:47 am
Hi,
The incorrect address appears as ours under our logo. We do not accept invoiced bookings currently and so haven’t activated that payment system. The document she showed me was printed out from the email she received after booking and paying via Paypal.At the very top of the first page it has “Northern Wine School Receipt for transaction 862” in small type. Under that in larger type is “ORDER CONFIRMATION”. We haven’t personalized these messages in any way, and of course we don’t normally see them. The customer left hers behind with us and the document shows she booked on 29th March last.
I hope I have given enough detail for you to identify the document I am talking about. We are obviously anxious for our correct postal address to appear on these documents-otherwise customers will wonder why we operate out of PO Box 123, US 12345 when we only run our courses in NW England!
Thank You,
David
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Tony
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April 23, 2015 at 2:45 am
Hi David,
Can you go to Event Espresso -> General Settings.
Under the Your Organization tab, has all of the correct information been provided?
The Order Confirmation will use the address set within the Invoice payment method, or if that is empty it will use the General Settings.
As you don’t have the Invoice payment method active, can you activate it by going to Event Espresso -> Payment Methods.
Click Invoice then ‘Activate Invoice Payment Method’ – http://take.ms/BpVsE
(You can de-activate it again once we have finished)
In the settings for invoice you’ll find ‘Payee’ Settings – http://take.ms/0M3To
Are they empty or is the incorrect address there?
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David Callow
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April 23, 2015 at 12:31 pm
Hi Tony,
Yes the incorrect address is there. I didn’t think it could have an affect if not used. I have cleared it and left the box blank. As our correct address is in General Settings then this should appear on relevant document?
Thanks for your help,
David
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Tony
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April 23, 2015 at 1:06 pm
Yes the details within those fields are used in place of general settings, removing them will tell EE to use general settings.
If you leave Invoice enabled, then place a registration and select invoice as a payment method on the thank you page you can download the Receipt (Order Confirmation). You can confirm this is the case.
Or you can also preview the Receipt.
Go to Event Espresso -> Messages.
Find the Receipt message type.
Click the ‘Purchaser’ link – http://take.ms/bBEmO
Then ‘Preview’ the message – http://take.ms/t8b3e
Your preview should use the correct address.
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Tony
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April 23, 2015 at 1:08 pm
You could also view a registrants receipt.
Go to Event Espresso -> Transactions
Then click one of the icons for the Invoice or Receipt – http://take.ms/0VbmM
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David Callow
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April 23, 2015 at 2:21 pm
Hi Tony,
That’s done the trick! Now I know how to check a receipt.
Thanks for your help,
David
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Tony
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April 23, 2015 at 2:40 pm
Great, thank you for letting me know 🙂
I’m glad its now working, I’ll mark this thread resolved.
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