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DWRI-RSJuse
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December 3, 2019 at 11:34 am
Hello,
When I do a partial refund the registrant changes from complete to incomplete. I’ve issued the refund per forum instructions: Refund partial in Stripe, come back to Event Espresso, apply refund amount. But I do not see any way to change the incomplete back to complete.
I’ve done a partial refund for attendee who was technically challenged and didn’t enter our generated promo code while checking out.
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Tony
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December 4, 2019 at 7:44 am
Hi there,
You can’t change the transaction status manually, its all based on monies owed vs monies paid.
If the amount paid is equal to the amount owed, the transaction is complete.
Total amount paid is greater than the amount owed, overpaid.
Total amount paid less than amount owed, incomplete.
All of the calculations use all of the payment/refunds applied and the line items for the transaction to work, so to fix this will take a little admin work on your end.
To fix the transaction you’ll need to apply the promotion code to it, to do that you need the transaction to be incomplete, which it is now as you’ve applied a refund. (EE won’t show payment options on the front end for a transaction that is complete, you need that option to apply a promotion code)
Go to Event Espresso -> Transactions and find the transaction for this registration in the list, in the ‘actions’ column, you should see this icon
Click that (open in another tab if preferred) and it will take you to the front end of the site with payment options for that transaction. Input the promotion code in the field and submit, EE will likely fail to complete here as this is a little unexpected but the promotion code should still be applied.
Back in transaction list open the transaction this relates to, it should now be updated to complete as the line items will list the promotion and the payments made match the total (assuming you refunded the exact amount that the promotion code applies to the transaction).
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