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JimByrne
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November 1, 2016 at 7:47 am
Hi there, my client’s website https://www.birnamarts.com is having persistent yet intermittent problems with “Payment Incomplete” payment status when returned to the website’s Espresso Transaction Page https://www.birnamarts.com/transactions/ which has been set up as the PayPal IPN (enabled within the PayPal settings)- The Paypal is a business account and is verified. The Birnam Arts site has an SSL certificate. What’s the next step I should take to resolve this issue? My client has had to refund customers on more than one occasion who have been confused by this message.
Best wishes,
Jim
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Josh
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November 1, 2016 at 8:05 am
Hi Jim,
The best way forward will be to upgrade to Event Espresso 4 and use the PayPal Express payment method that’s bundled with Event Espresso 4.
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