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jokadesign
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April 21, 2016 at 2:53 am
Hi
We have had some other issues come to light as I have followed up some incomplete bookings on our Saturday cooking club for April and May.
April
On one event – two people are showing as not paid/incomplete under registrations.
However the payment has gone through to our bank account.
Another received payment confirmation 27/2 id875. We are still looking for this payment.
Any idea why this happened?
April and May
Several people have said they had problems booking particularly when entering more than one child. They have had to abandon bookings and try again. One abandoned the process completely. Again these are showing as incomplete bookings. One lady said that she had no prompt for payment at the end of registration. I have had to follow up 7 abandoned registrations in May which is quite a large proportion.
Is it possible to look into this?
Also, when we get registrations through, we only get details of the first child if more than one child is booked. Is it possible to check this also?
Many thanks for your help.
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Lorenzo Orlando Caum
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April 21, 2016 at 2:23 pm
Hello,
Have any of your registrants/attendees reported any errors during registration checkout or have you experienced this issue when testing on your end?
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Lorenzo
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jokadesign
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April 22, 2016 at 9:26 am
Hi Lorenzo, yes, registrants have reported errors AND we have experienced the issue our end too.
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Lorenzo Orlando Caum
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April 22, 2016 at 10:17 am
Thanks, do you remember what the errors were?
Was it a first name error or could you share a link to any event page so we can share more feedback after trying on our end?
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Lorenzo
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jokadesign
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April 25, 2016 at 5:13 am
The errors are detailed in the original post, here it is again:
We have had some other issues come to light as I have followed up some incomplete bookings on our Saturday cooking club for April and May.
April
On one event – two people are showing as not paid/incomplete under registrations.
However the payment has gone through to our bank account.
Another received payment confirmation 27/2 id875. We are still looking for this payment.
Any idea why this happened?
April and May
Several people have said they had problems booking particularly when entering more than one child. They have had to abandon bookings and try again. One abandoned the process completely.
Again these are showing as incomplete bookings. One lady said that she had no prompt for payment at the end of registration. I have had to follow up 7 abandoned registrations in May which is quite a large proportion.
Is it possible to look into this?
Also, when we get registrations through, we only get details of the first child if more than one child is booked. Is it possible to check this also?
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Lorenzo Orlando Caum
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April 25, 2016 at 6:00 am
Hi,
That is helpful but it does not have information on a specific error. Without the actual error, then we would be guessing on what is causing the issues.
Could you post a link to the event page?
Thanks
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Lorenzo
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jokadesign
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April 25, 2016 at 6:17 am
Hi Lorenzo. Sorry, there are no specific errors. Please see http://sassystirrers.com/events/saturday-cooking-club-may-21/
I find it impossible to make a registration for this event
Please see if you have any success.
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jokadesign
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April 25, 2016 at 6:19 am
Also, there is something very wrong with the shortcodes. They are only sometimes working. http://sassystirrers.com/teenage-classes/ On this page, and others, the shortcode is appearing, but the events to which it relates are not. This is very odd.
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Tony
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April 25, 2016 at 7:11 am
Hi there,
Can you edit this page:
http://sassystirrers.com/event-registration/
And tell me what shortcode is in use on that page please?
Then go to Event Espresso -> General Settings -> Critical Pages.
Does it show ‘Page Status OK’ and ‘Shortcode ok’ for each of the 4 critical pages listed there? Like this – http://take.ms/Ww3TO
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jokadesign
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April 25, 2016 at 11:27 am
Hi
Here is the shortcode: [ESPRESSO_EVENTS category_slug=all-events]
This page appears to be working, though the others aren’t. On checking the critical pages like you suggested, there is a shortcode problem for Registration Checkout Page.
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jokadesign
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April 25, 2016 at 11:42 am
Hi Tony. Since writing the past post, this page is now rendering incorrectly, like it can’t find its CSS. Any idea why this is?
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jokadesign
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April 25, 2016 at 11:43 am
…only when I’m logged in. When logged out the page behaves OK.
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Lorenzo Orlando Caum
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April 25, 2016 at 12:52 pm
Hi,
Here is how to get back on track. There are four WP pages (e.g. critical pages) that help with registrations on your site.
If you go to Event Espresso –> General Settings –> Critical Pages, then you should see all green like this:
http://cl.ly/11382J0z2S1e
If there is a problem, then edit the page to add the correct shortcode and save changes ensuring that the page is publicly available.
Then you can create a new WordPress page and add the following shortcode and publish it:
[ESPRESSO_EVENTS category_slug=all-events]
Does that then resolve the issue?
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Lorenzo
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jokadesign
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April 26, 2016 at 1:22 am
Thanks Lorenzo, I have done as you suggested and it does seem OK now. However, I am still not certain that the issues I originally reported have been resolved. It’s hard to confirm this as some of them are issues in registering and paying. So, I think it may be best to keep this ticket open and see if problems persist.
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Tony
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April 26, 2016 at 2:34 am
I’m glad its now working.
We won’t close this thread, however if there is no activity for 14 days the thread will automatically close anyway. If that happens please feel free to start another and we can troubleshoot further.
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