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Matt
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January 15, 2015 at 1:25 am
I realise this is not a fault of EE, but many of my customers are not receiving confirmation emails, or it is going to spam folders.
Can you give me an idea of anything I might be able to do to improve delivery?
How are the emails sent and is there a way to authenticate them, similar to mailchimp campaigns?
Some understanding of how the emails are sent would be useful. Does WordPress send them, or SMTP via my email/hosting?
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emarienborg
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January 15, 2015 at 2:56 am
I’m having the same problems.
I’m experimenting with Mandrill now – an SMTP setup by the same people that made MailChimp, that takes care of sending all of WordPress’ emails. Not absolutely sure if it improves spam ratings, but at least it gives you nice stats of how many people recieve and open your sent mails.
Check out mandrill here: http://mandrill.com/ (you need a free account)
And the WordPress plugin here: https://wordpress.org/plugins/wpmandrill/
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Tony
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January 15, 2015 at 3:05 am
Some understanding of how the emails are sent would be useful. Does WordPress send them, or SMTP via my email/hosting?
EE passes the Emails to wp_mail() (which is a part of WordPress core) which will then send them onto your server, which can do any number of options.
Ultimately by default WordPress (and therefore EE) sends the emails using your server.
We recommend using a transactional email service such as Mandrill mentioned above. This removes your server from the equation and provides some really useful email reporting, you can also integrate Mandrill with MailChimp to send campaigns to certain users based on reporting within Mandrill.
You can read up more on Mandrill here:
http://blog.mandrill.com/own-your-wordpress-email-with-mandrill.html
With a step by step guide on getting setup available here:
http://blog.mailchimp.com/transactional-email-plugin-for-WordPress/
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Matt
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January 15, 2015 at 4:35 am
Thanks for the tips! Mandrill is up and running and hopefully will improve email delivery.
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Dean
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January 15, 2015 at 4:55 am
Thanks Matt, please let us know if you need further assistance with this topic.
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