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Import Attendees error

Posted: August 12, 2016 at 3:44 pm

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evlhalf

August 12, 2016 at 3:44 pm

I am trying to use the bulk import tool to upload attendees into EE V3.1.37.8 from another system. Created a CSV file with the name events.csv according to the recommendations and I get an error when I attempt to import. The uploader says file uploaded successfully, but have a red box that states “File not found. Make sure you specified the correct path.”


Tony

  • Support Staff

August 13, 2016 at 5:30 am

Hi there,

Using FTP if you look within /wp-content/uploads/ do you see an events.php file there?

Also the filename must be called ‘events.csv’, any other filename, including ‘Events.csv’ will fail.


evlhalf

August 13, 2016 at 5:44 am

There is no events.php file, only the events.csv that was uploaded by the plug in. It is in the /wp-content/uploads/espresso/ directory.


Tony

  • Support Staff

August 13, 2016 at 8:26 am

There is no events.php file

My apologies, I opened up the import php file so had .php on the brain.

I meant to say events.csv however…

It is in the /wp-content/uploads/espresso/ directory.

That’s not where the file should be, the code places the events.csv file within /wp-content/uploads/ and looks for /wp-content/uploads/events.csv.

If the file is being placed within /wp-content/uploads/espresso/ then that is why it can’t find the file.

Can you remove the events.csv file you currently have and retest the upload to confirm the file is places within the above location please?

Also, any customizations done to EE at all?


evlhalf

August 15, 2016 at 7:17 am

I have tried to delete and upload a few times with the same issue. No customization to EE.


Tony

  • Support Staff

August 15, 2016 at 8:42 am

I did some digging into this and it turns out the text shown on the attendee import tool is incorrect.

Re-name your attendee import file to be ‘attendees.csv’ and the uploader should then work fine. The attendee import should also use the /wp-content/uploads/espresso/ directory rather than just /wp-content/uploads/ so it is the correct location.

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