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Matthew Farrand
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May 13, 2014 at 12:21 pm
WordPress Version: 3.9.1
PHP Version: 5.4.14
MySQL Version: 5.0.96
Event Espresso Version: 4.2.0.reg
We just noticed that images are stripped out of events as soon as they reach capacity and change to “Sold Out” status. For examples, check out:
http://www.maryvillevineyard.com/groups/
Specifically, here’s an event w/ tickets remaining:
http://www.maryvillevineyard.com/events/stories-of-life-and-faith/
And here’s a sold out event:
http://www.maryvillevineyard.com/events/summer-devotions-family-fun/
These two events were setup to match visually… same photo sizes, etc. But all images embedded into the sold out event have been removed. Seems buggy… is it intentional? Is there a way to prevent this behavior?
Thanks!
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Lorenzo Orlando Caum
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May 13, 2014 at 12:41 pm
Hello,
Could you please update to the current software and let us know if the images are still missing?
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Lorenzo
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Matthew Farrand
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May 13, 2014 at 12:55 pm
Hi Lorenzo,
Two things re: update…
1. We’ve got over twenty active events and will accept several hundred registrations through 5.25. We would prefer NOT to update until after this round of events to limit hiccups to users’ registration process.
2. We constantly get this error msg:
“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
I’ve dismissed the error and it reappears. We’re only using the plugin on one domain. I’ve logged into my account and it appears correct:
58aa453b67dcba919fd29a5a96eb0650
Active on: http://www.maryvillevineyard.com
I haven’t been in a hurry to fix item #2 because of wanting to delay the update… Is there any other fix for the disappearing images? How can we fix the license issue?
Thanks
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Lorenzo Orlando Caum
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May 13, 2014 at 1:06 pm
Hello,
Here is what I see in Event Espresso 4.2.4:
http://cl.ly/image/2X2B3M0X0y2j
I also added a featured image and that appeared as well.
For your support license key, I’ve deactivated the old one and created a new one ending in d1.
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Lorenzo
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Matthew Farrand
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May 13, 2014 at 1:26 pm
Ok, went ahead and performed the update. Hoping for the best!
It looks like the images were actually stripped out of the event posts… they’re not there in the editor either. So they’re still missing. Looks like we’ll have to manually re-insert them, and then watch the next event that sells out to see if the update fixed.
Thx
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Dean
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May 14, 2014 at 2:41 am
Hi Matthew.
I just tested this locally on 4.2.4 and it is doing as you described. I will get a developer ticket raised to look into this issue. Thank for bringing it to our attention!
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Matthew Farrand
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May 14, 2014 at 9:48 am
Thanks Dean.
It looks like we can easily reinsert the images from the uploaded media once an event sells out, but it’ll be nice once this one gets squashed 🙂
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Lorenzo Orlando Caum
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May 14, 2014 at 1:46 pm
Hi there Matthew,
We’ll definitely get this fixed. When I tested earlier, I used the backend registrations and it only applies to front end registrations.
Sorry about that.
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Lorenzo
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