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Images broken in Order Confirmation (and PDF) after update

Posted: September 19, 2016 at 5:43 pm

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Tim Herriage

September 19, 2016 at 5:43 pm

After updating to EE 4.9.12, the images in the Order Confirmation (and downloaded PDF) are all broken. An example of one of the links referred to that is broken is: http://dfwinvestors.com/wp-content/plugins/event-espresso-decaf/core/templates/global_assets/images/calendar_year-24×24.png


Tony

  • Support Staff

September 20, 2016 at 5:26 am

Hi Tim,

Your message templates have been setup using Event Espresso Decaf. On the first activation of EE the message templates are generated and saved to the database so your file paths are incorrect now that you have changed to use EE regular.

To fix you can force EE to regenerate the message templates (assuming you have not customized the templates at all?)

Go to Event Espresso -> Messages -> Default message templates -> Receipt

Edit the template and in the side bar on the right you will find a ‘Reset Templates’ button.

That will reset the template back to default and force EE to regenerate the messages now using the correct paths. Note that doing so will also remove any customization to the template you may have made.

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