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Iced Mocha design options: Error on importing design options

Posted: April 27, 2016 at 8:56 am

Viewing 3 reply threads


benko

April 27, 2016 at 8:56 am

Hello everyone,

exporting design options works fine. At least I get a file.
Importing quits with the message: “Error saving file!”

I did not find what file I have to set writable, or do not have any other idea where or what to look for.

Thank you for looking into the matter.

Version WP: 4.5.1
Version EE: 4.8.41.p


Tony

  • Support Staff

April 28, 2016 at 4:47 am

Hi there,

That error is thrown if when iced mocha attempts to move the file you provided to /wp-content/uploads/ it fails.

It could be that your site does not have the correct permissions to create files within the uploads directory, can you enable WP_DEBUG and see if any errors are being thrown on the page when you try to import please.


benko

April 29, 2016 at 1:46 am

no other errors after having deactivated a plugin i do not need right now. I have given the folder the rights, that everybody can write to it (777).
Still the same error: Error saving file!


Josh

  • Support Staff

April 29, 2016 at 12:32 pm

It will help to see the error from the debug log. Have you tried logging the error?

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