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I need to update EE3 and just purchased EE4. How can I correct that?

Posted: July 26, 2017 at 3:31 pm

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ESTER BENZION

July 26, 2017 at 3:31 pm

An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

This led me to purchase an EE4 license by mistake. This is kind of new to me and I’m helping a friend get the site back up.

Thanks.


Josh

  • Support Staff

July 27, 2017 at 10:45 am

Hi there,

You can switch your account to one of the EE3 licenses by going to your account page, then you’ll see a “Switch Your Support License” box. There you can select one of the the EE3 licenses.

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