Support

December 14, 2016 at 9:33 pm

I’m over the TOP frustrated. I just received an email with yet MORE links for me to read through, wasting more of my time dealing with technical issues that I should be receiving direct support for. At this point, EE owes me tons of money for the time I have wasted. About to trash it!!!!!

AGAIN…
here is the string of emails that ended up bouncing back to me because I was directed once again to go search for myself:
FROM EE:
I’m glad you were able to reach out, we’re here to help. I’m sorry things had to come to the point where you’re fed up. I will follow up with each of your questions below:

To register multiple people at once and only be able to capture the contact information of one person seems outrageous to me.

You can register multiple people at once and capture each person’s contact information by checking the boxes next to the applicable Question group in the “Questions for Additional Registrants” box. Here’s a screenshot that shows the location of that box on the event editor page:

https://www.evernote.com/shard/s4/sh/9098f312-ddf5-4c03-b756-33d1fe2602cc/64e70d75a3011f1b657a9fcf48b6dbfe

I have EE4, and it’s not allowing me to add an additional question to my bank of questions for registrants

You can add additional questions for registrants by following this guide:

https://eventespresso.com/wiki/add-questions-event-espresso-question-groups/

I have tested and re-tested my link to send with my marketing emails. It worked for me, but the map link embedded doesn’t work for anyone else.

Can you post a link to the event that has the map so we can investigate?

Post Link: Livid and fed-up

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MY RESPONSE:
Some feedback to the organization… when a new customer is asking “pre-sales” about the support available, it would be much better to receive honest information that support will involve wading through links and support forums, not actual technical support with my issues.

Here’s the link to the event: http://investorsnetworkofcolorado.com/events/plan-for-success-in-2017/ (I’m not inserting it and changing the name). I can go to this, click on the “Mudrocks Map/Directions” link and get to the page with no problem. However, I have heard from multiple people who have received the exact same link that the map link doesn’t work.

I’ve been through the entire menu, and still see no place to add additional questions. I’ve clicked on every link – events, registrations, transactions, management, settings and extras. Nothing. When I click on the questions under the registration form, it doesn’t give me an option of adding questions. When I click on “question groups,” it is greyed out and says I need the caffeinated version of events espresso. “Questions for additional registrants” box isn’t included on the list, even in the greyed out list. From where do you begin to get to the Evernote page you sent the link for?

I’ve already been through the 2nd link you provided. There is no “Reg Form Settings” or “Add New Question” tab on my account page.

I keep reading through instructions about how to make things work, but the instructions give tabs and information that isn’t available on my screen! Is there really no one available at EE to help me figure these glitches out with my account without me wasting more of my life on reading through links that don’t apply?

You have now had a major negative impact on my business since I haven’t been able to properly market an upcoming event!!