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Hendre Page
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November 10, 2014 at 6:43 am
Hi,
I am working on EE4 and I am struggling a bit with reading in payments. People attending our events do EFT’s and then we manually read in the payment on the back end of the website. I set up a proper payment notifications email and all, but it is sending an Admin email and then the email I set up to the attendees. How can I fix this?
Also, how do export the database of attendees to an excel spreadsheet? I tried exporting it as a .csv but it does not open a spreadsheet in Excel.
Then I would also like to know whether I am able to send emails to all the attendees of my event through event espresso? I see an option for batch messages but I don’t understand this process?
We are on WordPress 4.0
Thanks
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Lorenzo Orlando Caum
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November 10, 2014 at 10:53 am
Hi Hendre,
Here is some feedback on your questions:
It sounds like you are accepting payments at your event and then applying these payments. Do you want to turn off notifications for these payments that have been received?
An export to Microsoft Excel is not available. However, you should be able to open the CSV file in Excel and it should appear in various columns. Are you on the latest version of Event Espresso 4.4.4?
The batch email lets you send a message to a registrants/attendees for a specific event. Go to WP-admin –> Event Espresso –> Events.
Then hover over the name of your event and click on Registrations. On the next page, you’ll see registrations for this event. Place check marks next to certain attendees or select all of them and then scroll down to the bottom of the page and click on Send Batch Email.
A window will appear and you can compose and send your email message there.
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Lorenzo
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Hendre Page
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November 11, 2014 at 6:25 am
Hi Lorenzo,
The problem is that TWO notification emails are going out to the user when I apply their payment.
The one says:
Payment Notification
The following message was sent to the Primary Registrant of this transaction:
Payment Details:
etc etc,,,
The other:
Hello, Hendre Page:
We’re just notifying you of a successful payment made for the following transaction and tickets:
Payment Details:
Payment Status: Incomplete
So every user is receiving two emails when I apply a payment. They should only receive one. (The second one.)
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Hendre Page
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November 11, 2014 at 6:38 am
UPDATE:
I think I found the issue. The Admin receipt notification email’s To: field was set to [PRIMARY_REGISTRANT_EMAIL].
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Lorenzo Orlando Caum
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November 11, 2014 at 9:35 am
Hi Hendre,
The message type for the event admin should be set to one of the shortcodes such as event author or the organization.
Is this working as expected after updating the shortcode?
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Lorenzo
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