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Marina castro
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July 9, 2014 at 7:16 am
I bought an hour of support, the purchase was charged to my paypal account but has come back error message so I do not know how to use the support.
I need help with installation
Thank you
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Lorenzo Orlando Caum
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July 9, 2014 at 8:27 am
Hi Marina,
This is a public support forum so could you please contact sales through the email below so we can investigate this issue:
sales [at] eventespresso.com
They will be able to answer any of your account questions privately and provide you with some options.
Cheers
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Lorenzo
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Lorenzo Orlando Caum
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July 9, 2014 at 10:15 am
Hi, this was fixed and is now available in your Event Espresso account:
https://eventespresso.com/users/marina1980/
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Lorenzo
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Marina castro
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July 10, 2014 at 1:38 am
Thanks 🙂
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Marina castro
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July 10, 2014 at 1:46 am
When filling out the form (https://eventespresso.com/redeem-a-support-token/) then no em detects that I already bought the stand and I can’t send you the form.
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Marina castro
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July 10, 2014 at 2:48 am
In the end of form put : Please double-check your login credentials. If we are unable to login it will delay support and may require that you purchase additional support tokens (required before you can submit the form).
Please purchase a Support Token to use this page.
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Tony
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July 10, 2014 at 5:04 am
Hi Marina,
The submit button is not visible until the Confirmation dropdown has been changed.
Before – http://take.ms/IZmIX
After – http://take.ms/EsJgb
So once you have entered your details and confirmed them (changing the dropdown to yes) the Submit button should appear.
If you continue to encounter issues send your login details using this form https://eventespresso.com/send-login-details/
You’ll need to select a Support Team member at the top and also confirm your details at the bottom before the Submit button will appear. (please only use this form if the support token form still continues to cause issues)
As soon as we receive your details we will start working on your issue.
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