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Petr Tichy
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November 20, 2015 at 4:24 pm
How can I prevent registrations from going into event espresso when a user fails to pay. Although our fee is clearly stated – people must be shopping and then do not go further when presented with payment options. They go into the database and clog up my list of registrations with data I don’t want.
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Lorenzo Orlando Caum
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November 20, 2015 at 4:37 pm
Hi Petr,
A registration needs to be recorded before a payment can be made. You can remove them by going to Event Espresso –> Registrations.
You’ll now be viewing the registrations overview screen. Then click on Incomplete link which looks like this: http://cl.ly/image/2R0V2M1Q2J2K
Then select all by using the bulk select option and then click on the bulk actions dropdown and move them to the trash:
http://cl.ly/image/3I1y2I0w1R31
Then click on Apply.
There isn’t a way to prevent those from appearing and they do not count against any datetime or ticket limits that are set through the event editor.
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Lorenzo
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Petr Tichy
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November 20, 2015 at 5:17 pm
Thanks for the reply.
Kind of a bummer – means lots of manual maintenance. Oh well.
Can we turn it into a positive?
Is there someway I can send them an email encouraging them to come back and finish registering? Pay the fee and be formally registered for the event?
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Lorenzo Orlando Caum
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November 20, 2015 at 8:00 pm
Hi Petr, those records do not have any contact information at that time.
Please see this post for an explanation:
https://eventespresso.com/topic/incomplete-registration-view/#post-161863
Let us know if you have any further questions.
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Lorenzo
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