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I can't export registrations as a csv anymore… error message

Posted: March 30, 2017 at 1:23 pm

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innersource

March 30, 2017 at 1:23 pm

I get this error when I try to generate a registration report from the Event Check-In tab:

An exception of type EventEspressoBatchRequest\Helpers\BatchRequestException occurred while running BatchRunner::create_job(). Its message was The class EventEspressoBatchRequestJobHandlersRegistrationsReport does not exist, and so could not be used for running a job. It should implement JobHandlerInterface. and had trace #0 /wp-content/plugins/event-espresso-core-reg/core/libraries/batch/BatchRequestProcessor.php(56): EventEspressoBatchRequest\BatchRequestProcessor->instantiate_batch_job_handler_from_classname(‘EventEspressoBa…’) #1 /wp-content/plugins/event-espresso-core-reg/modules/batch/EED_Batch.module.php(164): EventEspressoBatchRequest\BatchRequestProcessor->create_job(‘EventEspressoBa…’, Array) #2 /wp-content/plugins/event-espresso-core-reg/modules/batch/EED_Batch.module.php(133): EED_Batch->_enqueue_batch_job_scripts_and_styles_and_start_job() #3 /wp-content/plugins/event-espresso-core-reg/modules/batch/EED_Batch.module.php(109): EED_Batch->enqueue_scripts_styles_batch_file_create() #4 [internal function]: EED_Batch->enqueue_scripts(‘admin_page_espr…’) #5 /wp-includes/class-wp-hook.php(298): call_user_func_array(Array, Array) #6 /wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array) #7 /wp-includes/plugin.php(453): WP_Hook->do_action(Array) #8 /wp-admin/admin-header.php(97): do_action(‘admin_enqueue_s…’, ‘admin_page_espr…’) #9 /wp-admin/admin.php(214): require_once(‘…’) #10 {main}

I’m at 4.9.35 and this error just started…

  • This topic was modified 7 years, 6 months ago by Josh. Reason: removed server file paths


Josh

  • Support Staff

March 30, 2017 at 2:01 pm

Hi there,

The error message you report here has some line numbers that match up with version 4.9.23.p, so that indicates that some of the files on your site didn’t get updated to 4.9.35.p. Can you go to the WordPress > Plugins page, then deactivate and delete the Event Espresso plugin, then reinstall with a fresh zip file downloaded from your account page?


innersource

March 30, 2017 at 5:08 pm

Josh, My apologies. I am at version 4.9.23.p… I misread my account page at the top and listed your current version not mine. I’m happy to update the plugin to the latest version but don’t want much downtime as this is a hot deadline moment for registrations. If you assume I’m at 4.9.23 and everything was working fine, do you have any other tips?

Thanks,

Carrie


Tony

  • Support Staff

March 31, 2017 at 4:37 am

Hi Carrie,

You could try using the ‘old’ version of the EE exports, to do that you need to add:

define('EE_USE_OLD_CSV_REPORT_CLASS', true);

To your wp-config.php file.

That will tell EE to use a different method to export the registrations which may work for the time being, however it is highly recommended you update to the latest version of Event Espresso when possible, remove the above from wp-config.php again and then retest.

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