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I cannot add a support license key

Posted: December 26, 2018 at 9:15 pm

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Jonathon Hance

December 26, 2018 at 9:15 pm

When I try to add my support license key, I get the following error. I’ve attempted to request a reset of my support license key. The listed domain name is incorrect. Here is the error I receive:

An error has occurred:
The “Your Organization Settings” form is invalid. Please correct the following errors and resubmit:
EE_Validation_Error: That URL seems to be broken. Please enter a valid URL

  • This topic was modified 5 years, 11 months ago by Josh. Reason: removed stack trace


Josh

  • Support Staff

December 27, 2018 at 7:43 am

Hi Jonathon,

I’ve reset your support license key. You’ll need to remove the URL from the Upload New Logo field on the same page, then input the support license key, then save.

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