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html code displayed in pdf invoice around business address

Posted: January 16, 2014 at 7:34 pm

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Scott Benedict

January 16, 2014 at 7:34 pm

On the PDF invoice, html tags are showing and making the invoice look unprofessional. See example below:

8411 Nairn Drive<br />
Eagle Mountain,UT<br />
United States<br />
84005

I did not enter the address this way in the settings. Anyone know how to get that removed?

Thanks!


Tony

  • Support Staff

January 17, 2014 at 12:58 am

Hi Scott,

If you go to Event Espresso -> Payment Settings. Invoice Payment Settings. You will find the ‘Address to Send Payment’ there and likely see the br tags.

Remove them from there, save the settings and they will be removed.


Scott Benedict

January 17, 2014 at 7:36 am

Invoice payment settings is not activated.

I have Authorize.net, Purchase Order, and Checks activated and I checked the addresses there and there are no BR tags.


Tony

  • Support Staff

January 17, 2014 at 7:48 am

Hi Scott,

Even if the Invoice gateway is not activated, the settings there are used to generate the invoices. Activating the Invoice gateway displays the Invoice gateway as a payment choice for attendees.

If you activate it, you should see the BR tags within the settings, alter this, save the settings and deactivate the gateway once more and they should be removed.


Scott Benedict

January 17, 2014 at 7:53 am

Thanks. That worked!

Scott


Tony

  • Support Staff

January 17, 2014 at 7:57 am

No Problem.

I’ll mark this thread resolved, if you do have any further issues please feel free to start another 🙂

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