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Ted Harty
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December 21, 2016 at 12:23 pm
When students sign up for my courses using event expresso they are getting a payment received message, registration successful message, and a pending payment message. How do I make it pending payment registration message is not sent.
When I look at the event IN EE4 I see there is a list of message types and to the left of pending payment there is a drop down box. The only option is global. I don’t know how to make is send nothing. Can i delete the global pending payment message type to accomplish this?
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Tony
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December 21, 2016 at 1:16 pm
Hi there,
No you can not delete the global pending payment message, you can de-activate that message type but it should not be necessary if your users are being Approved straight away (either by paying or you are using a Default Registration Status of Approved).
Which payment method are these users using on your event?
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Ted Harty
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December 21, 2016 at 4:28 pm
I’m using payment via authorize.net I got a email for approved registration and approved payment immediately when signing up. 40 minutes later I got a registration pending payment email which would be confusing to the students as its saying your registration in pending and is directing them to pay.
I don’t know how to answer your question about using default registration status of approved, doesn’t sound like what I’m doing.
They have to pay before spot is reserved.
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Josh
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December 21, 2016 at 4:56 pm
Hey Ted, what you can do is go to Event Espresso > Messages > Message Settings, then drag the pending payment message over to the “Inactive Message Types” box:
https://www.evernote.com/shard/s4/sh/c5919a08-a7a6-4491-9642-c3cc4c5a4511/78727e2d61470fe7718638a4dc1f8dae
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