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Anthony Irtelli
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April 30, 2019 at 5:02 am
Hello
We recently needed to cancel a couple of events because there were not enough attendees.
We changed the event inactive / pending review.
Unfortunately people were still sent a reminder email.
Can you let me know the best way to cancel / postpone and event and prevent reminder emails being sent out.
Many thanks
Mark
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Tony
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April 30, 2019 at 6:44 am
Hi Mark,
Just to confirm, this is when using the Automated Upcoming Event Notification add-on, correct?
If so are you currently using the latest version? (v1.0.0.beta.098 at the time of writing) The reason I ask is we have some code in the add-on to confirm the event is either published or sold out before sending out the automated reminders.
Are you using the ‘Event’ reminder or the ‘Datetime’ reminder?
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Anthony Irtelli
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April 30, 2019 at 6:54 am
Thanks Tony
I can confirm I am using v1.0.0.beta.098.
I am using both reminders.
Event reminder 14 days before and Datetime 3 days before.
Many thanks
Mark
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Tony
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April 30, 2019 at 8:13 am
Thanks, Mark.
So did both of those reminders send?
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Anthony Irtelli
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April 30, 2019 at 10:48 am
Yes, I can confirm both the emails were sent.
However, I noticed it was decided not to run the event on the 24th and the three day notification was sent on 23rd April, 2019 12:03 pm for an event that was on 27th, which although not three days does explain it.
Just to confirm, the correct thing to do it make the event inactive.
Thank you for all your help with this.
Mark
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Tony
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April 30, 2019 at 11:00 am
However, I noticed it was decided not to run the event on the 24th and the three day notification was sent on 23rd April, 2019 12:03 pm for an event that was on 27th, which although not three days does explain it.
Ah ok, so the emails were sent before the cancellation.
I’m going to run some additional testing on this to see if I can trigger emails earlier than expected.
Just to confirm, the correct thing to do it make the event inactive.
You need the event status to be anything other than published (or sold out), so set the event status to cancelled or postponed and save, that should prevent the emails.
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