Support

July 25, 2024 at 6:53 pm

Are you using Advance editor? if yes, you might want to review this.
https://eventespresso.com/wiki/new-advanced-event-editor/

on changing ticket Sales date, you can do that by click the calendar icon.
https://monosnap.com/file/jProktRGOn9ABFxbSXVWS3j4ZlD3QE

thanks

July 28, 2024 at 11:55 pm

Can you give us screenshot? or better Can you make a loom for us? https://loom.com/

In the video, show us the error. Can you also check if this error is caused by a plugin/theme conflict.

You can use https://wordpress.org/plugins/health-check/ or any similar plugin.

You can do the above using Troubleshooting mode:

Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.

Then check also if there’s any log generated.
https://eventespresso.com/wiki/troubleshooting-checklist/

thanks

July 29, 2024 at 9:39 am

Hi there,

Do you mind if I take a quick look at this? I’d like to know what is causing the error.

If that ok, you can send temp login details over using this form:

https://eventespresso.com/send-login-details/

In this instance I’ll likely need FTP credentials to activate WP_DEBUG mode and see what is happening in the background.

For this:

I tried doing that today and the interface is totally different–and confusing.

Were you previously using the legacy editor? (Details are in more of a table format)

We do have the option to switch back to the legacy version but all future development will be happening on the advanced editor so whilst it could be used to work around the issue you currently have I’d like to take a look at this and see why the tickets won’t update currently.

July 31, 2024 at 8:58 am

I don’t mind sharing the credentials with you and will send them in just a moment, but the quote you included in your above response was from the original poster, and not me.

I had assumed you were either the original poster on another account (which we see fairly regularly) or had the exact same issue as the original poster.

Whenever you run into issues we recommend creating your own thread to prevent mixing up issues like this, each user’s issue could be different with similar symptoms.

Having said that I’d still like to investigate the issue with the advanced editor here as you should be able to update without errors.

August 20, 2024 at 8:02 pm

Hello,

@NHAADMIN, Do you still have any problem or concern with your EE? If you encounter different problem. Feel free to create new thread.

thanks