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Joshua Southern
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April 14, 2014 at 1:40 pm
I purchased and installed EE4, de-activated EE3 and then activated EE4, and my event and registration data is not there. Is there some sort of migration tool?
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Josh
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April 14, 2014 at 1:55 pm
Hi Joshua,
There is, and typically Event Espresso 4 will load up a migration tool automatically after you activate Event Espresso 4. If it does not, please be sure that it was running the latest version of Event Espresso 3 (3.1.36) before attempting the update.
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Joshua Southern
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April 14, 2014 at 2:07 pm
I don’t seem to have an upgrade option on my version 3. I purchased a license a couple years ago, and the key is
TyfRwyBtkL
Can you tell me how to update to 3.1.36?
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Josh
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April 14, 2014 at 2:57 pm
Hi Joshua,
Event Espresso 3 manual update instructions can be found here:
https://eventespresso.com/wiki/updating-event-espresso/
You will need to deactivate Event Espresso 4 before you can update your Event Espresso 3 installation.
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Joshua Southern
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April 14, 2014 at 3:06 pm
I don’t have any EE3 download links on my profile page. I’m not sure I got a profile page when I originally bought the plugin.
I think it was purchased under a different account – josh@thecreativealliance.com
When I try the “Forgot Password” thing with that email, it says no account exists…
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Jonathan Wilson
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April 14, 2014 at 3:25 pm
Hi Joshua,
I see what’s going on. You don’t have any downloads for EE3 because your license for EE3 expired. In order to get updates to EE3, you will need to have an active EE3 license.
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Joshua Southern
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April 14, 2014 at 4:05 pm
I just paid $50 for an EE4 license. It looks like you guys are giving that for free to EE3 license holders. Is there anything you can do for me to reduce the cost since I did this a little backwards?
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Lorenzo Orlando Caum
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April 14, 2014 at 6:58 pm
Hi Joshua,
Please get in touch with sales for some options:
sales [at] eventespresso.com
—
Lorenzo
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Joshua Southern
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April 15, 2014 at 11:35 am
OK, I updated to version 3.1.36.5.P, then uploaded version 4, de-activated the version 3 plugin and activated the version 4 plugin. No migration assistant started up, and my event data is not present in version 4.
Any other suggestions? I really need to get my data into version 4…
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Tony
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April 15, 2014 at 12:06 pm
When you activate EE4, you should be in full maintenance mode and be directed to Event Espresso -> About.
Looking similar to this http://take.ms/f6qlw
Is this not the case for yourself?
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Joshua Southern
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April 15, 2014 at 12:23 pm
No, here’s what I see:
https://www.dropbox.com/s/xm0q4p6zedd0zg0/Screenshot%202014-04-15%2012.22.13.png
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Tony
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April 15, 2014 at 12:53 pm
Hmm, strange. At some point did you see a screen similar to this? http://take.ms/BX91H
Clicking ‘Just start EE4 with No Data’ (http://take.ms/18hRV) would ignore EE3’s data.
To fix you can either restore to a database backup from before EE4 was first activated and then re-activate EE4, choosing to migrate your EE3 data. (Preferred option)
Or make a backup of the site as is (just to be safe), we have a guide on how to do so posted here:
https://eventespresso.com/wiki/how-to-back-up-your-site/
Then go to Event Espresso -> Maintenance. ‘Reset/Delete Data’ tab. Then click ‘Permanently Delete All Event Espresso Tables, Records, and Options’ which will remove all EE4 data (leaving EE3) from your site and de-activate EE4.
Then once you re-activate EE4 it will ask if you want to migrate EE3’s data again.
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Joshua Southern
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April 15, 2014 at 2:36 pm
OK, great. Thanks for the detailed instructions. I got the data migrated over.
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