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nafpusa
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November 27, 2022 at 11:20 pm
Some Paypal Express payments have been refunded to customers via check payments in full (For example, customer paid amount in Payment Express is $100. check paid as refund is $100.) How to process this in EE4 such to reflect that the registration is cancelled and payment is refunded via check payment?
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Tony
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November 28, 2022 at 5:49 am
Hi there,
Go to Event Espresso -> Registrations.
Find the registration in question and click on the TXN Date field:
https://monosnap.com/file/3gQiR15Yi9mJXSzHm6MR85PHkRFrTS
That will open up the transaction for that specific registration (or group):
https://monosnap.com/file/Kn52VH9Bu6f0gyWbrfcvczuFDSq2PT
Click Apply Refund and manually apply a refund to the transaction by selecting the relevant details in the modal shown.
Is that what you are looking for?
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