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March 18, 2015 at 11:18 am

Dean, thanks for the response. I tried exporting again with the same results:

All Registrations CSVC Report button from the Registrations overview exports a file containing only the primary registrant’s data, as well as custom questions. Nothing about additional attendees.

The Event Registrations CSV Report does exactly the same thing except for one difference: the Event Registrations CSV Report also exports a column entitled “Event”, which the All Registrations CSV Report doesn’t include.

Both reports contain custom questions for the primary registrant, but neither report contains the additional attendees or their custom questions.

March 18, 2015 at 3:04 pm

Thank you, Lorenzo, I just came here to report that this issue is resolved and found your response.

(Please forgive the grouchy evaluation I gave earlier. I just spent too many hours trying to resolve this problem when I got the “tell us how it’s going!” email.)

After combing through all the settings again, I noticed that only one ticket purchase made it into the transaction database for a two ticket transaction (check payment). So I called the person who registered those two individuals.

He told me he only meant to register one individual and thought he was putting the emergency contact person’s name into the custom question box I set up, but instead he somehow entered that person’s name as an attendee.

After the registration was processed he realized his error. He says he immediately went back and edited his registration…this is certainly something I didn’t realize registrants have the ability to do. I asked him to describe how he did it but he couldn’t remember, only that at the time he was very glad we allowed him to edit his registration!

I’ve tried to duplicate what he did and can only surmise that perhaps his browser let him his the “back” button and go back to the registration?

At any rate, he successfully removed the second attendee somehow. His name was not in the registrations list but he did make it to the contacts list. (No other emergency contacts appear in that contact list, just that one. I just tried a couple of times to register people with emergency contacts and none of them show up on the contacts list.)

Note that I did receive two registration pending emails for both names, so perhaps he is correct in saying that he did register two individuals. Only one name showed up in the CSV reports generated by the All Registrations CSVC Report button and the The Event Registrations CSV Report button.

I deleted the second name from the contacts list and now, Dean and Lorenzo–you patient, patient souls–now I see that these CSV reports DO export all attendees, because all of my testing is working properly now.

Thank you for helping with this issue. And again, please forgive the grumpy feedback. I’ll submit a new evaluation after I get this event running.

March 18, 2015 at 3:12 pm

Nope, I can’t duplicate that behavior. So I go back to my original theory that he may have done this using the back button on his browser.