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Daniel
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December 6, 2019 at 1:21 pm
Hi!
I recently ran into some difficulty trying to finish processing a multi-payment payment today.
The initial payment (deposit paid via CC) was completed on Nov. 26th and I went to process the other part (balance) and EE told me that the Registration had been abandoned… it said the registration had an “overpayment” on it.
In order to move forward, reawaken the registration, and process the balance, I had to create a new ticket and use the ticket mover add on. This allowed me to move/apply the existing partial payment to the new ticket (there was a bug at this point which complicated things further – I will have more details on that in another post). Needless to say, this feels like a major workaround.
Is there a way to not expire a registration that is partially paid? How do I tell EE not to expire a registration? Sometimes we will need 3 months from deposit to balance payment. Is this possible to control? Or am I going about this all wrong (always a possibility)?
Thanks!
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Josh
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December 6, 2019 at 3:37 pm
Hi,
I’m not sure what happened with that first transaction. You mentioned there was a balance due, but also that there was an over-payment.
Normally if there’s a balance due you can go to Event Espresso > Transactions, open the transaction, then click on the Apply Payment button. This will open a modal where you can input the additional payment amount and any other accounting related information.
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Daniel
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December 9, 2019 at 7:06 pm
Hi! Thanks for the feedback…
It seems as though the transaction just got “old” and became abandoned… but I wouldn’t expect a half-completed transaction to go into an abandoned status.
I am working on some other things right now so I can’t fully recreate this.
In the meantime, can you tell me if I create a transaction originating in the admin side and pay for part of it (initial deposit), should it ever “expire”?
Thanks!
Dan
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Tony
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December 10, 2019 at 1:51 am
In the meantime, can you tell me if I create a transaction originating in the admin side and pay for part of it (initial deposit), should it ever “expire”?
No.
To confirm, you’re adding a registration from the registration list of an event, correct?
So adding the registrant details, opening up the transaction in the admin and then applying a payment in a modal window, correct?
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