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ws4a
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March 15, 2018 at 5:15 pm
We did not add any add-on for wait list, but people are going to wait list. How can we disable this so no more people got wait list in future events?
See how the people got wait list after payment successful http://stahlhouse.com/wp-content/uploads/2018/03/scan0200.pdf
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Josh
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March 15, 2018 at 7:43 pm
Hi there,
May I ask what’s the payment method add-on being used to make the payments for registrations? Normally the registration status would switch to “Approved” after completing the payment, but there may be an issue with the the payment method in use on that site.
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ws4a
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March 16, 2018 at 9:11 am
Hello Josh,
Thanks for your quick response, PayPal Express is the payment method we are using only. The person who goes wait list was paid with paypal express. Don’t know whats going wrong.
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Josh
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March 16, 2018 at 11:26 am
May I ask are there any modifications made to the site? Normally you wouldn’t even see a “Wait list” status without some kind of a wait list add-on installed.
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ws4a
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March 19, 2018 at 10:06 am
No modifications, and not installed the add-on.
Is there a possibility, when we did simultaneous ordering?
Suppose we both process 2 items same time when when only two left, so one who pay first and complete the process first will approved and another one become wait list?
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Josh
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March 19, 2018 at 10:11 am
No that would not happen.
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ws4a
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March 19, 2018 at 6:50 pm
Then why this is happening, any technical reason, and solution for this?
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Josh
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March 19, 2018 at 10:32 pm
We’ve not seen this happen so I’m afraid I can’t answer the question.
With regards to the simultaneous ordering, can you explain how that’s done? Also, is the wait list status only given when you did simultaneous orders?
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