|
MPWebmaster
|
April 15, 2023 at 4:25 pm
Can you explain how to get rid of the “regular” ticket which looks locked and has 3 registrations (which have since been trashed). I want to make sure those 3 don’t count against the 20 which should all be the other ticket.
https://drive.google.com/file/d/1KP6BZ3E_zBewJI9wNKFKgEDZeoP7CMdj/view?usp=sharing
|
|
Sam
|
April 17, 2023 at 12:33 am
Hi Melissa,
Thank you for contacting us.
For deleting the locked tickets, first you need to delete the registration and transactions associated with the ticket.
Then you can delete the locked tickets without any issue.
Thank you.
|
|
MPWebmaster
|
April 17, 2023 at 6:08 am
I believe I have already deleted all associated registrations and the event is showing zero registrations. But it is still locked.
|
|
Sam
|
April 17, 2023 at 7:12 am
Hi,
You can check the reply in this ticket to see if it is working for you:
https://eventespresso.com/topic/delete-locked-ticket-with-no-registrations-but-37-registrations/#post-340328
Hope that helps.
|
|
MPWebmaster
|
April 17, 2023 at 7:45 am
That is somewhat helpful – they are appearing in the trash, however, when I go to trash to permanently delete all the items I get An error has occurred:
Unable to permanently delete this registration. Before this registration can be permanently deleted, all registrations made in the same transaction must be trashed as well. These registrations will be permanently deleted in the same action.
I have tried selecting every trash item related to any registration that I don’t need (these were test registrations) and it won’t let me delete them, always giving this message. This is even if I delete all items (1/6, 2/6, …6/6).
|
|
Tony
|
April 17, 2023 at 7:51 am
Does the EE_Transaction for the above registrations have a payment related to it?
|
|
MPWebmaster
|
April 17, 2023 at 7:52 am
It may have at one time but I deleted all transactions that were test ones
|
|
Tony
|
April 17, 2023 at 7:55 am
When you view the registrations you are trying to delete, click on the TXN Date column.
Does it show anything in this section: https://monosnap.com/file/RblTy5ggbNrlkVICo8zrIzr50jm9BC
|
