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moho setiya putra
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March 12, 2015 at 9:20 pm
Hi all,
We have published an event to test the whole registration website, and also we have tried to purchase the ticket, and apply the payment. So some of the Tickets for several Event Date Time had been sold. (in the trial, not in the real transactions with our registrants)
However we decided to edit those Event Date Time and Tickets that had been sold before we really published it to the registrant. But the system told us that we can’t delete or edit tickets that had been sold. We need to cancel the payment first. We have tried to navigate through the transactions menu to cancel the payment but we can’t find the cancel button 🙁
And then we have this error in the front page afterwards :
“an error has occurred: no transaction information could be retrieved because the registration URL Link is missing or invalid.”
and suddenly there are free tickets that we have never created occurred on the ticket list.
I have the error captured here : https://www.dropbox.com/s/t2gdestcntuzuib/error%201.png?dl=0
I tried to delete those free tickets, but they like automatically generated by the system. So those free tickets keep appear. And one of my ticket is locked ( I can’t delete it )
I captured it here : https://www.dropbox.com/s/acgjo0yxngcngzi/error%202.png?dl=0
Any help would be appreciated
Thanks,
Joanne
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Tony
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March 13, 2015 at 4:03 am
Hi Joanne,
Can you go to Event Espresso -> Events -> Default Tickets (in the tabs on the top)
What do you see there?
However we decided to edit those Event Date Time and Tickets that had been sold before we really published it to the registrant. But the system told us that we can’t delete or edit tickets that had been sold. We need to cancel the payment first. We have tried to navigate through the transactions menu to cancel the payment but we can’t find the cancel button 🙁
To delete a registration you need to remove any payments associated with the transaction for that payment.
So for example here is a registration I would like to remove – http://take.ms/nADEi
You can either click the on the name to view the registration, then click on the ‘View Transaction’ button – http://take.ms/WMhGJ
Or simply click on the TXN Date from the list to go straight to that registration Transaction – http://take.ms/3G6bg
Now you will see the transaction and any payments made – http://take.ms/SBnWV
(Clicking on the trash icon will allow you to remove the payment)
Like so – http://take.ms/oq1yG
(Note if when you click the Delete button nothing happens and it just say ‘Processing’, click on th dark background to close the popup, then refresh the page. This is a bug that effects some users and will be fixed in the next version of Event Espresso)
The payment is now gone and the transaction ‘Incomplete’ – http://take.ms/kqbne
The lock icon is now removed and you can delete the registration – http://take.ms/YHyte
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