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rhj4
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March 2, 2017 at 11:06 am
I had to change the date of an event that somebody had registered and paid for. The new date wouldn’t work for him, so we agreed that I would refund his payment. I have done so within EE and it shows his balance being credited fully; however, I don’t see anything showing up in either PayPal or my bank records.
Do I have to issue the refund payment myself separately from EE or is EE supposed to handle it?
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Tony
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March 2, 2017 at 12:04 pm
Hi there,
Refunds need to issued through your payment provider.
The refunds applied in EE are to allow you to records of any payemnts/refunds made but to actually process a refund you need to do that through whichever payment provider you are using (in this case PayPal)
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