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Gerald Green
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December 1, 2014 at 5:07 pm
Attempting to take up the $153.97 dev licence renewal for EE4. Is calculating my renewal at $874.03. Do not want to renew anything other than EE4 + EE4 Events calendar, but cannot see where to deselect the other custom add-ons that are resulting in the increased charge.
Can email screenshots if needed.
Help?
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Lorenzo Orlando Caum
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December 1, 2014 at 9:21 pm
Hi Gerald, I replied to your email and I’ll also post here.
The pricing is incorrect and this happens when you try to renew while attempting to switch to a different support license. Since you have existing software, the system prompts you to renew support for those as well. This causes the inaccurate pricing.
I’ve adjusted your account and sent an email on how to complete the renewal.
Thanks again.
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Lorenzo
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