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greg.ray@sawe.org
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July 15, 2019 at 10:17 am
We have a handful of attendees that were inadvertently admitted to our event and did not pay. We are now trying to follow up with their office admin to collect payment. I am not sure the payment reminder messages going to them are working correctly. Do I need to re-open the event (change the ending dates) to allow them to make a payment thru the original transaction emailed payment reminders? Is there a way to collect their credit card payment info by phone and enter it on their behalf thru the back-end admin dashboard? We are using authorize.net to process credit card payments.
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Josh
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July 16, 2019 at 6:36 am
Hi,
Do I need to re-open the event (change the ending dates) to allow them to make a payment thru the original transaction emailed payment reminders?
That is one way to do it. You’ll also bump the ticket’s sale end date to allow payment for their ticket. Normally after the sale end date & event date tickets are no longer available for purchase, but you can temporarily bump the dates to allow payment.
Is there a way to collect their credit card payment info by phone and enter it on their behalf thru the back-end admin dashboard?
Not on the admin side, but you can enter payment info on their behalf via the front end. After you’ve bumped the dates for the event, you can head over to Event Espresso > Transactions and find the transactions, then click the icon and that will take you to the page where you can enter payment information.
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