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Lawrence Seltzer
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August 28, 2016 at 5:49 pm
The client cancelled an event, and now wants to issue refunds to the people that paid. I saw that this was a two-step process, and the finances had to be returned via the payment processor (e.g. authorize.net). Is this still the case?
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Lorenzo Orlando Caum
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August 29, 2016 at 12:37 pm
Hi Lawrence,
Refunds need to be sent through the merchant account.
If you are using Authorizenet for accepting payments for the events, then you’ll want to apply the refund for a registration through the transaction details screen. This can be done through the refund button which appears in the payments area about mid-way down the page.
It will default to cancelling the registration and sending a notification email and will ask you to confirm.
Then you can create a refund through the Authorizenet merchant account and those funds will be returned to the registrant/attendee in a couple days.
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Lorenzo
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