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Joshua
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February 12, 2015 at 9:28 am
Looking everywhere for this. As an admin I also want to have the ability to cancel a reservation made by a user. How can I do this?
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Tony
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February 12, 2015 at 11:36 am
Hi Joshua,
If you view the attendees for your event – http://take.ms/t48SS
Click on the attendee to edit, then on the top right you’ll see ‘View/Edit Payment’ – http://take.ms/xwr14
You can then select a status of Cancelled – http://take.ms/mMSUF
Update the payment info.
That attendee now has a status of Cancelled – http://take.ms/GqbSa
Is that what you are looking for?
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Joshua
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February 14, 2015 at 7:46 am
Hi Tony,
Got that, thanks! Only two questions left..
1) After cancelling a registration the status is still pending. How can I change this? http://cl.ly/image/0p2Q1L2v2J2m
2) When an admin cancels a registration we want to inform the attendee. Can we set up a custom email?
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Dean
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February 18, 2015 at 6:15 am
Hi Joshua,
Sorry for the late reply.
1) Are they marked as Incomplete in the View/Edit Payment screen as well?
2) You can yes, via the Email Manager. You would need to send them an “invoice/Payment Reminder” from the View/Edit Payment and select your custom message.
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Joshua
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February 18, 2015 at 10:10 am
Hi Dean,
1) The attendee is only marked as cancelled. https://eventespresso.com/topic/how-can-an-admin-user-cancel-a-reservation-in-ee3/#post-140732
After setting the registration to Cancelled I don’t have to also set it again as Incomplete do I??
2) If I understand you correctly I can only send the attendee an email via a custom message? I don’t want to enter the same text every time I would like to sent a default email when a attendee is disapproved. http://cl.ly/image/1p1c2Z0M392T
I’ve already set up an custom email but this doesn’t get sent… I don’t know why. Could you walk me through the process again, please?
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Josh
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February 19, 2015 at 2:29 pm
Hi Joshua,
Re: #1, this is a dead link: http://cl.ly/image/0p2Q1L2v2J2m
Re: #2, that’s also a dead link, but you can select a custom email from the invoice/payment reminder screen where it says Use a pre-existing email. If you don’t select an email there, it will send the contents of the custom email that appears below the selector.
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Joshua
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February 23, 2015 at 8:55 am
Hi Josh (funny saying my own name),
1) What do you mean by a dead link? Can’t you see the screenshots? I can!
2) Yes, that’s what I did but no email is ever sent. I could supply you with the login details so you can have a look. Let me know.
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Josh
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February 23, 2015 at 1:02 pm
Hi Josh,
The links are working now. Can you let me know which email you are selecting there?
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Joshua
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February 24, 2015 at 2:32 pm
I’m processing these steps:
- http://cl.ly/image/2s1H170H0B15
- http://cl.ly/image/1m1d1R3x013h
- http://cl.ly/image/0O2E1a3l1Q0H
Let me know if this helps.
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Josh
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February 25, 2015 at 1:49 pm
Hi Joshua,
On step two, which option do you select?
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Joshua
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March 4, 2015 at 8:45 am
I’m selecting this one Josh. http://cl.ly/image/0o1h221m3o3S
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Josh
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March 5, 2015 at 9:58 am
Thanks for verifying. After you select the email, do you click the Send Invoice button?
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Joshua
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March 8, 2015 at 10:57 am
Yes I do hit send, but nothing seems to happen 🙁
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Josh
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March 9, 2015 at 12:08 pm
Hi Josh,
Can you install an email log plugin to check to see if it logs anything when you hit the send invoice button?
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Joshua
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March 9, 2015 at 3:56 pm
Installed the plugin. No emails are being sent.
If I set this status to cancelled and set email notice to yes it sends an email (http://cl.ly/image/0W0W3l2R3c31)
When I select this email template and set the send invoice I get nothing (http://cl.ly/image/0P1V3O2P0k2q)
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Josh
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March 9, 2015 at 5:27 pm
Hi Josh,
This is likely because you are using the attendee approved function. I imagine if the attendee status was switched to approved, the email would be sent.
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Joshua
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March 10, 2015 at 1:33 am
Yes that’s right. But if an attendee doesn’t get approved he or she must be notified to and that’s not the case at this time.
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Josh
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March 11, 2015 at 11:51 am
I know it’s not the case at this time, but the email will not trigger if the registration isn’t approved. You can un-approve the registration after the message is sent.
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Joshua
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March 12, 2015 at 2:10 am
Ok thanks Josh. Finally it works.. from a usability stand point not really the best way but it works.
Do you think that this will be improved in the future EE3 updates?
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Dean
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March 13, 2015 at 5:24 am
Hi Joshua,
It’s possible. I’ll add it to the feature request list but please note that as we shift focus to EE4, new features for EE3 will dwindle.
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Joshua
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March 17, 2015 at 4:12 pm
It’s a shame that I was advised to go for EE3 just last year and seeing EE4 features getting update a lot now. Are there costs involved with upgrading from EE3 to EE4? And how is the transition or migration. Does this go smoothly or will this be difficult?
Please advise.
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Dean
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March 18, 2015 at 4:41 am
Hey,
Yeah we are at a point where EE3 is good for some users, EE4 is good for others. Our intention is of course to make EE4 suitable for everyone.
As an EE3 licence holder you have a copy of EE4 already in your account page, addons are available were the licence permits, but other addons are at an additional cost. The full EE4 price breakdown can be found here: https://eventespresso.com/pricing/?ee_ver=ee4
Migration wise, it’s as simple as disabling EE3, installing and activating EE4 and following the on screen prompts.
ALWAYS back up prior to migration! Nothing should go wrong, but better safe than sorry.
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Joshua
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March 18, 2015 at 3:20 pm
Hi Dean,
Thanks for letting me know this. I will check it out.
Joshua
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Dean
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March 19, 2015 at 6:12 am
No problem!
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