Support

November 8, 2022 at 6:09 am

Hi there,

1. How to moved event title content in (…) to second line
.

That’s your ticket name, it’s one single string so you can’t separate it out into a new line currently.

2. How can I change the non member logged in ticket message “… is available to members only” to “can only be accessed when logged in”. And either provide a link to login or add “press the login button at the top right of the page”


So, the reason your current translation isn’t working is because there is actually 2 spaces before ‘is’ in the original string, your translation needs to match the original exactly.

However, there is also a filter available for that string which I would recommend using over the above.

FHEE__EED_WP_Users_Ticket_Selector__maybe_restrict_ticket_option_by_cap__no_access_msg

I have a couple of examples of what you can do with that here:

https://gist.github.com/Pebblo/783dc4f9f43b9780d860112817edfd6d

You could just set the text you want on line 5 from the first snippet and add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

3. Is it possible to remove the (For Termite Professional Conference) tag on the ticket information on Attendee Information and Checkout page. Not super important if we can’t, just a nice to have.

Yes, its possible, I’ve posted some details on how you can translate the string used for that here:

https://gist.github.com/Pebblo/8c246686e45ade7bc69388d47de22522

In your example you would likely want to return an empty string:

$translated = '';

Note, the above will NOT work in the translation function you are using in your video as the strings are translated differently.

4. On the registration page, how do I change the wording “Use Attendee #1’s information for ALL attendees” to “Use Attendee #1’s information for ALL events/attendees”.


Use your current translation plugin and do something like:

'Use Attendee #1\'s information for ALL attendees' => 'Use Attendee #1\'s information for ALL events/attendees'

You need to escape the apostrophe and the reason is the string opening uses ', so PHP things your 's is to close the string and doesn’t know what to do, adding \' tells PHP its part of the string itself.

5. Payment process for Stripe CC payment. The instructions say to press “Proceed to Finalize Registration” button, but there is also a Pay Now button displaying. This is a bit confusing. Plus there is an issue with the country select option as you will see in the video.

Ok, so the ‘Proceed to Finalize Registration’ option is part of the Single Page CheckOut process (SPCO) for short. It’s the Attendee information, payment options steps etc. Its there because you can have multiple different payment methods enabled, so have their own pay button (like Stripe does) and others do not.

So in your example, SPCO displays the finalize button and Stripe is displaying its own Pay button. The SPCO button is disabled, in your theme the styles it applies makes that less obvious.

First, let’s address the text issue.

Go to Event Espresso -> Payment methods -> Stripe.

In the description section there do you have the text that is causing the confusion set there?

If so, update it to whatever you prefer. The default for the payment method should be:

Click the “Pay Now” button to proceed with payment.

The issue with the button not working I think it a bug, I think its from not having the country selected and attempting to pay. The validation is kicking in and highlighting the country field as not set, but then re-enabling the button to allow you to proceed.

I’ll check into this now and confirm.

November 13, 2022 at 7:59 am

I was able to hide the additional “Proceed to Finalize Registration” button that appeared on the checkout page using CSS so that is fine and all working now. We are in test mode, so it works from a testing perspective.

Some friendly advice from someone who has hidden that button a lot.

If you are not already, when hiding the button, make sure you are only targeting the button when it is disabled.

Theres a few classes on that button to allow for it:

.spco-next-step-btn .disabled {
   display:none;
}

Or

.spco-disabled-submit-btn {
    display:none;
}

Why only when disabled? Because in X months time if you want to change the payment method to something else and can’t figure out why people can’t complete payment with the finalize button hidden then you need that button again 🙂 Hiding it only when disabled, removes that problem to begin with.

On registration, when a user is going through the booking process and they add an email address that is associated with an existing WP User account profile on the website, it comes up and says that they have to login to proceed with the registration.

You can use this snippet to disable the check:

https://gist.github.com/joshfeck/1131145859a3fab58f4d#file-disable_email_match_everyone-php

Is it a matter of switching the WP Sync User Profile setting to No?

No, it id only disabled with the above snippet.

However, I do highly recommend you disable the sync feature if you are using the above snippet. It is far to easy to overwrite your user account data with your registration data with that option enabled and the snippet in place.