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Header bar in email templates

Posted: December 15, 2015 at 2:23 pm

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geoffmartyn

December 15, 2015 at 2:23 pm

Hi,

I have edited the global templates for all the notifications, removing the inline bgcolor to get rid of the grey header as our customisation requirements are quite basic. However, on creating a new event and using the default (modified) templates, the grey bar comes back. I just can’t work out how to get rid of this.

Thanks

Geoff


Lorenzo Orlando Caum

  • Support Staff

    •

December 15, 2015 at 4:51 pm

Hi Geoff,

Could you double-check the recipient that is receiving the message?

Several of the message types have different contexts such as primary registrant, registrant, and event admin.

Or could you grab a screenshot (https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots) of the message and share here so we can test this from our end?

—
Lorenzo


geoffmartyn

December 22, 2015 at 4:32 am

Hi Lorenzo – you were right. It was the registrant context. As soon as I changed this, I found the template.

Thanks

Geoff
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Updated by geoffmartyn 8 years, 9 months ago ago

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