Support

Home › Forums › Event Espresso Premium › Header bar in email templates

Header bar in email templates

Posted: December 15, 2015 at 2:23 pm

Viewing 2 reply threads


geoffmartyn

December 15, 2015 at 2:23 pm

Hi,

I have edited the global templates for all the notifications, removing the inline bgcolor to get rid of the grey header as our customisation requirements are quite basic. However, on creating a new event and using the default (modified) templates, the grey bar comes back. I just can’t work out how to get rid of this.

Thanks

Geoff


Lorenzo Orlando Caum

  • Support Staff

    •

December 15, 2015 at 4:51 pm

Hi Geoff,

Could you double-check the recipient that is receiving the message?

Several of the message types have different contexts such as primary registrant, registrant, and event admin.

Or could you grab a screenshot (https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots) of the message and share here so we can test this from our end?

—
Lorenzo


geoffmartyn

December 22, 2015 at 4:32 am

Hi Lorenzo – you were right. It was the registrant context. As soon as I changed this, I found the template.

Thanks

Geoff
Viewing 2 reply threads

The support post ‘Header bar in email templates’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by geoffmartyn 8 years, 11 months ago ago

Topic Tags

Tagged: , ,

Notifications

This topic is: resolved
Event Espresso