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Having Trouble deleting unpaid registrations

Posted: February 26, 2015 at 9:01 am

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kcray

February 26, 2015 at 9:01 am

Hi Guys,
I have some registrations that are locked.
I open the payment screen, and attempt to cancel the payment.
This provides a pop-up window, which says processing… but hangs at this point.
If I later go into the registration record, the lock has gone.
I try to trash the reg record, and I receive the following error.

Nonce Fail. In order to dynamically generate nonces for your actions, use the EE_Admin_Page::add_query_args_and_nonce() method. May the Nonce be with you!

Please help.
Thanks
Using latest update.


Lorenzo Orlando Caum

  • Support Staff

February 26, 2015 at 12:47 pm

Hi, the information is linked so you’ll need to first remove any associated payments via the transaction details screen. Then you can trash and permanently delete those registrations.

You mentioned that you were trying to cancel a payment.

Could you trash the payment instead by clicking on the trash can icon in the payment details area of the transactions screen?

Then once that is completed, go to the registrations screen and locate the registration. Remove it (move to trash), then go to the trash and then permanently delete it.

Let us know if those steps work.

Thanks


Lorenzo

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