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TOCIFT
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June 22, 2023 at 3:11 pm
Hello guys,
I’m deep into registration and went to upload my Volunteers from last year’s file. I got a critical error. I had taken out the unused columns. Would this have something to do with the problem? I need an answer quick or I will have to get my people to reg manually tomorrow or Monday.
Thanks,
Laura
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Garth
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June 22, 2023 at 3:47 pm
Hi,
We can try to help but we need more information. A critical error could happen for many reasons including: outdated software, server software updates, plugin or theme conflicts. Ideally we need the error message from your log files (see below).
– What version of Event Espresso are you using?
– Are you using the Importer add-on? https://eventespresso.com/wiki/event-espresso-importer-add-on/
– What version of the importer add-on are you using?
Here are some steps for troubleshooting: https://eventespresso.com/wiki/troubleshooting-checklist/
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TOCIFT
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June 22, 2023 at 9:15 pm
You’re awesome! Just needed an update. Thanks!!
Laura
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