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Shaun
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June 14, 2021 at 3:17 am
Hi,
for some reason the invoices that are being created inside Keap Max are coming through as Draft. How can these be automatically sent out?
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Shaun
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June 16, 2021 at 11:49 pm
Hello?????? Is there a point in paying for the support license when support is so hard to come by?
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Shaun
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June 20, 2021 at 11:48 pm
Over a week and no replY? This is ridiculous… I have been a loyal customer who has paid for 4 support licences, yet I can’t even get a reply to my mail!
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Tony
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June 21, 2021 at 5:12 am
Hi Shaun,
My apologies for the delayed replay.
Can I take a look in the admin and add a test registration on an event for this?
I’d like to take a look at the request/response sent to/from Keap on this as I can’t reproduce. I’ll likely need to add a plugin or some debug code to view those details if thats ok?
If so you can send temp login details using this form:
https://eventespresso.com/send-login-details/
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Shaun
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June 23, 2021 at 1:45 am
Thanks, i have sent on. Please advise.
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Tony
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June 23, 2021 at 11:25 am
Hi Shaun,
Just a quick update to let you know that we are investigating this, it looks like there may have been a change to the API but currently can’t find any documentation it.
I’ll update you as soon as we have more info.
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Shaun
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June 29, 2021 at 12:55 am
Hi Tony
What is the status with this? Its been 2 weeks since we enquired.
Please adivse.
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Shaun
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July 6, 2021 at 2:59 am
Hi Tony
Why is this taking so long? Its been almost one month now and i havent had any feedback.
Advise urgently
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Shaun
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July 19, 2021 at 7:46 am
????????????
This is ridiculous, have a manager contact me as the “support” I have received has been dismall. It is illegal to sell support licenses and then not offer support to paying users.
Your urgent reply is appreciated.
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Tony
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July 29, 2021 at 9:12 am
Hi Shaun,
Firstly, my apologies here. Needless to say, I’ve done a really poor job keeping you in the loop with what we’ve been doing and I hold my hands up here so I’m sorry for the frustration caused.
To give a quick run down, originally we used our original InfusionSoft account we’ve used for testing since we developed the IS add-on to investigate this, it looked like an issue with the API but that turned out to be a dead end. We then set up a new account through Keep, which apparently was broken and caused a bunch of issues we started to investigate thinking it was related to the changeover, it wasn’t (another dead end). Another account created, and this one seems to be correct, but then the IS add-on is functioning as expected on that account.
So before we start going around in circles again, can you post some details on where you see the invoices as a draft in your IS account? I want to make sure I’m checking the same location and confirm what the expected result is with the IS add-on.
If possible include a screenshot of what you can see so I can confirm on our account?
Note if you prefer to do so via email that’s fine, you can send to support[at]eventespresso.com
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Shaun
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August 10, 2021 at 4:26 am
I have sent an email to the above address. Thanks
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