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ws4a
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September 27, 2016 at 5:29 pm
I am not getting confirmation email and tickets in ee version 4.6.25, I have updated it to 4.9.9, now I got the confirmation and ticket emails but the ticket email is completely empty.
This is the test url http://184.154.176.177/events/late-afternoon-tour-11-9-16-215-pm/
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Lorenzo Orlando Caum
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September 28, 2016 at 4:43 am
Hello,
How was Event Espresso updated?
If you did a one-click update through your WP dashboard (WP-admin), then you would be on the latest software which is higher than the version that you mentioned:
https://eventespresso.com/wiki/ee4-changelog/
If you updated by overwriting the files and folders manually, then please deactivate and remove Event Espresso and download a fresh copy from your account page and then upload and activate the zip file.
—
Lorenzo
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ws4a
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September 28, 2016 at 9:14 am
Hello Lorenzo,
Thanks for quick reply, I already download the latest version 4.9.12 and uploaded separately, but the issue is same.
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Josh
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September 28, 2016 at 9:26 am
Have you checked the Ticket email template? Does it have content?
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ws4a
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September 28, 2016 at 10:00 am
Yes Josh, contents are there in Ticket Notice template, How can I give you wp-admin access, so you can look further, may some other settings affect this.
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ws4a
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September 28, 2016 at 10:44 am
Josh, I have updated the eea ticking plugin to 1.0.4, But as I have have activated this the resend ticket button are disappear and no more ticket templates are there now. What the hell is going with this. Please help asap.
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Tony
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September 29, 2016 at 5:04 am
Hi there,
Go to Event Espresso -> Messages -> Settings.
You’ll see a list of active messengers there, find the Ticket notice messenger and check is it in the active messengers box.
If it is, drag it to the in-active box, wait a few seconds and then drag it back.
Do the same for the ‘Ticket’ message.
Now go to Event Espresso -> Messages -> default message templates, are the ticket and ticket notices messengers shown there?
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ws4a
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October 12, 2016 at 9:58 am
Hello Tony,
I try the same as you explain in last message, but I am still getting empty ticket message. One thing I notice, after update eea ticking plugin from 1.0.1 to 1.0.4, there is Ticket Notice template only, Ticket template is missing.
Please help soon, due to this I am suffering my business, I am ready to give access of demo server.
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Josh
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October 12, 2016 at 10:44 am
You’ll need to switch the Messages settings template type from Email to HTML to see the Ticket message. The Ticket Notice template is email, the tickets are actually html.
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ws4a
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October 12, 2016 at 12:00 pm
Hello Josh,
No, it doesn’t make any change, the result is same still the ticket notice email is empty
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Josh
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October 12, 2016 at 1:12 pm
What exactly do you mean by “it”?
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ws4a
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October 12, 2016 at 2:40 pm
It mean the same you tell in last message.
In detail, I have switch the Messages settings template type from Email to HTML to see the Ticket message and move the ticket in active area.
FYI, I am dumping the variables on my local setup, I am getting $this->_content empty in _body function of F:\wamp\www\wordpress460\wp-content\plugins\event-espresso-core-reg\core\libraries\messages\messenger\EE_Email_messenger.class.php.
Can you please tell me why its becoming empty while I have set the Main content for Ticket Notice.
On other hand if I am sending the test mail from template page, its working fine. But its getting empty on registration and resend from the admin side.
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Josh
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October 12, 2016 at 3:49 pm
So it sounds like you at least got the Ticket HTML message type reactivated. Can you check the PHP error logs to see if there’s a PHP error logged around the same time that the email was sent/generated? If you can set the Event Espresso > Messages > Settings option to send messages on the same request, that will help with troubleshooting and comparing the PHP error logs.
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ws4a
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October 12, 2016 at 5:45 pm
Josh, I changed the setting you asked to change in your last message, I checked the php error log, no such log entries are there related to EE. I also enable WP debug and test again, but not get any error.
We are getting the event registration email perfectly, but not the ticket notice, its comes always empty.
Josh we need a better support and solve this issue asap.
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Josh
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October 13, 2016 at 8:21 am
If you can complete the form on this page we can investigate further:
https://eventespresso.com/send-login-details/
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Josh
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October 14, 2016 at 9:28 am
We haven’t gotten any information about your site from you yet. Do you still need help?
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ws4a
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October 18, 2016 at 8:04 am
Thanks for your reply Josh, I have solve it myself. When I switch the user for ticket notice, the template for Registrant was empty. But I am still not sure if the template for Primary Registrant is set and empty for Registrant only then why I am not got the message set for primary Registrant. Can you clear it me.
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Josh
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October 18, 2016 at 9:35 am
You’ll need to make sure that the template for the Primary Registrant has a valid short code in the To: field. Normally those are turned off by default because the Primary Registrant will get the Registrant message as well. The short code that can be used for the Primary Registrant message To field is:
[PRIMARY_REGISTRANT_EMAIL]
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