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Getting a Message that I Don't Have a Support License But We Signed Up For One

Posted: June 3, 2015 at 12:32 pm

Viewing 6 reply threads


Matthew Cook

June 3, 2015 at 12:32 pm

I was attempting to respond to a thread for a question I needed resolving. This message comes up: Matthew, your access to content on this page is restricted because it requires the purchase of a support license.

Unless I’m confused, I believe we did purchase EE4 Everything Else license which includes support.

Is there something I am doing wrong?

Thanks.


Josh

  • Support Staff

June 3, 2015 at 1:54 pm

Hi Matthew,

Can you try again? or follow up with your question here? Now that you’re logged into the site it should work.


Matthew Cook

June 3, 2015 at 2:11 pm

Hi Josh,

Thanks for your response. It was in regards to the shortcodes earlier.

[ESPRESSO_EDIT_PROFILE]
[ESPRESSO_MY_EVENTS]

You mentioned that these aren’t in EE4.

Can we tap into that function directly with PHP, or if it is completely deprecated? We are trying to sort this one out for the members area we are working on.


Lorenzo Orlando Caum

  • Support Staff

June 3, 2015 at 2:18 pm

Hi Matthew, those shortcodes are not currently available for Event Espresso 4 but are in the works — specifically a my events shortcode is under development.


Lorenzo


Matthew Cook

June 3, 2015 at 2:46 pm

I don’t think I was descriptive enough in my question:

Can we code the functionality directly in a PHP template file instead of using a shortcode to access that functionality. Or has the function been deprecated entirely rendering that an impossibility?


Jonathan Wilson

June 3, 2015 at 2:55 pm

Hi Matthew,

The “My Events” and “Edit Profile” functionality does not exist in EE4 at this time. Therefore, whether you use the code, or code it into a template, you will not get the intended results as in EE3.

Does that make sense?


Josh

  • Support Staff

June 3, 2015 at 3:00 pm

Hi Matthew,

I followed up with you with an update in your other thread:

https://eventespresso.com/topic/some-shortcodes-not-working-wuser-integration-add-on/#post-159568

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