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riverfest
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May 18, 2015 at 4:11 pm
On this EE4 registration page:
http://www.riverdaleriverfest.org/boat-reservations-2/
When a person tries to register for an event they get a 403 –
“403 Permission Denied You do not have permission for this request”
As it turns out in testing registrations worked when a WP user was logged in and made a reservation. But someone who is not logged into the WP site gets this means every time they select an event to register for.
I don’t see where there is any check for user vs non-user status in the settings.
Please help! Planned to go live 5/19!
Anne
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Lorenzo Orlando Caum
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May 18, 2015 at 4:36 pm
Hi Anne, I was able to see the issue. Did you recently install any security related plugins on your site or do you see any security plugins running when you view your list of plugins in your WP dashboard?
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Lorenzo
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riverfest
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May 19, 2015 at 12:21 am
This is the full error message:
403 Permission Denied
You do not have permission for this request /events/meerwald-saturday-june-13-1030am-sailing/?ee=process_ticket_selections
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riverfest
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May 19, 2015 at 12:51 am
I deactivated all plugins except EE with no change – I also changed the theme to another theme with no change.
Its tied in with user roles it seems because it works if someone is logged into admin- have no idea where to go at this point.
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Dean
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May 19, 2015 at 1:35 am
Hi,
The error normally is a result of file permissions.
Please check your file permissions (via FTP) to make sure that the wordpress/plugins/uploads (including folders/files inside them) folders are 755 and files are 644.
More info on file permissions: https://codex.wordpress.org/Changing_File_Permissions
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riverfest
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May 19, 2015 at 2:03 am
Just wanted to clarify that this EE application is for boat reservations and is open to the public. We didn’t have this problem with EE3 in the past years. So there is no role requirement to be able to register for a boat ride, they simply go to the site and register for the ride they want.
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Dean
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May 19, 2015 at 2:13 am
Hi Anne,
I still think checking your file permissions is a good idea. It’s possible a sever change has changed how the files/folders are viewed. If nothing else it will rule it out.
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riverfest
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May 19, 2015 at 11:07 am
Hi Dean
1. Which files should permissions be checked onW
2. What should permissions be?
3. Does that make sense that only signed on users should be able to access and not others?
Please clarify if you can that would be so helpful.
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Josh
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May 19, 2015 at 11:19 am
Hi Anne,
No it doesn’t make sense that it’s restricting access to users who are not logged in. Please see this related WordPress.org thread:
https://wordpress.org/support/topic/403-error-4
You’ll note that the solution ended up involving editing the .htaccess file.
I can recommend that you contact your host to investigate whether any edits have been made recently to the .htaccess file and to make sure the file permissions are set up to allow WordPress to function properly.
If any WordPress security plugins have been added to the site before now, they may have made edits to the .htaccess file that are still there. So even if you deactivate those plugins, you’ll still see their effects.
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riverfest
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May 19, 2015 at 11:19 am
Opps I just saw your message prior to the last one – am checking now – thanks
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Josh
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May 19, 2015 at 12:30 pm
Please also see my update from earlier too:
https://eventespresso.com/topic/getting-403-permission-denied-you-do-not-have-permission-for-this-request-ee4/#post-157052
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riverfest
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May 19, 2015 at 3:18 pm
Yes! .htaccess was the culprit – had old code from a security plugin I used over a year ago.
Thanks so much and for being patient with me!
Josh, Dean and Lorenzo!
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Lorenzo Orlando Caum
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May 19, 2015 at 6:31 pm
Hi Anne, do you remember the name of the plugin? If so, could you share here just incase another member runs into this issue?
Thanks
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Lorenzo
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