Posted: June 13, 2016 at 11:46 pm
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Hi, I’m getting error of eWay payment gateway saying: Debugging / Sandbox output Can anyone please help? My site is http://thumpboxing.com.au/ |
Hi there, I’ve created a ticket to remove this so it is only displayed when the gateway is in sandbox mode. To fix it on your site you will need to copy the eWay gateway from:
Copy the eway folder from there and place it within:
Now within that location edit the file ewaypaymentprocess.php and either remove lines 76-80, or wrap them within a sandbox check like this:
The above will be included within the next version of Event Espresso 3 |
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Hi Tony, thanks for that, it worked. Can you assist me with another issue as described below: The questions (question group) are not captured and shown empty when the admin get the email after someone register for an event. For example the name, address field are empty when i see in eWay dashboard. see screenshot below: Also there are other custom fields setup in event espresso which are not included in the confirmation message sent to admin after payment. Could you please help me with this, thanks in advance. |
Have you modified Event Espresso at all? Within If so rename that file, for example add ‘-temp’ to the filename and retest. Does the information provided pass over to eWay? You currently only request First Name, Last Name and Email from the system questions, if you also want to request Address information you need to nebale it within the event. Edit the event and look within the sidebar for the ‘Event Questions for Primary Attendee’, click the check box next to ‘Address information’ and update the event – http://take.ms/NcQIo EE will now request the Address info system questions during the registration and they will be passed to the gateway.
Which questions are not being sent in the email? |
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Hi Tony, thanks for the tips, it’s nearly there, except the custom fields which i reckon are sent to the admin confirmation message: Please see the screenshot below with the fields: Is it possible to show these custom fields in the confirmation message? Thanks in advance for your help and support. Really appreciate it. |
Those fields should already be included within the Admin email as it includes all custom fields, do you not see those within the admin email? Are you wanting to include those within the users confirmation email? If so the custom questions can be included using the [custom_questions] shortcode. |
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Thanks Tony, will see how it goes. cheers! |
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Hi Tony, again the same problem has arised. Got this email from our client: Good Morning, I checked the eWay and again the customer detail fields are empty (screenshot attached) Also, the eWay confirmation email is same, see below: —–Original Message—– The following was charged to your credit card: eWAY Transaction No : 185345321 Merchant Details Customer Details Can you please look into this issue please, if you need we can provide the admin login detail of the site: http://thumpboxing.com |
Have you modified Event Espresso at all? Within \wp-content\uploads\espresso\gateways\ do you have a gateway_display.php file? |
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looks like there is only gateway_display-temp.php |
I tested a registration on your site and EE is passing all of the details you are requesting during registration over to eway – http://take.ms/dVOko That page is hosted by eWay themselves so if the details are displayed there then eWay has those details. If you run a new registration and make a test payment using eWay does it show the details within the eWay transaction? |
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