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drumthwacketee
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May 17, 2022 at 10:21 pm
After filling out a registration form page on the front-end (using Event Espresso 4.10.29.p with WordPress 5.9.3) and clicking the “Proceed to Finalize Registration” button at its bottom, we get this error message:
“This registration step could not be completed. Please refresh the page and try again.”
Once in a while when we try it again, the form completes successfully.
I would include the page URL and admin login, but there doesn’t seem to be an option to make this message private.
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drumthwacketee
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May 17, 2022 at 10:45 pm
This reply has been marked as private.
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Tony
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May 18, 2022 at 5:15 am
Hi there,
I tried adding a registration to your event and checked the response from the server using Chrome Dev Tools, which shows the ajax request EE is using is being redirected to a ‘sbp-settings’ page.
That’s not a default WP page and after searching I found it’s from the Speed Booster Pack plugin, so I installed that plugin locally to test, I get exactly the same issue there:
https://monosnap.com/file/PGfEKAIYMgcPM4dUh2EKpfSCtEZCNG
That’s from me trying to register twice on the event and both requests are redirected to ‘sbp-settings’ and then WordPress redirects that request to log in again.
The problem here is code from the above plugin redirecting the Ajax requests and it’s something that really should be fixed within the above plugin. The plugin is checking if the ‘current user’ ID matches an ID saved within the DB (saved the SBP is first activated), on my site that returned value is false or 0, when logged OUT of the site, the ‘current user’ will return a value of 0 which matches their check and redirects the request.
To confirm, if you disable Speed Booster Pack on the site and retest this, does it work then?
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drumthwacketee
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May 18, 2022 at 10:52 am
Hello Tony,
That worked!
I turned Speed Booster Pack off and the registration went through, turned SBP back on and it failed, then turned it off and it went through again.
Thank you for your help!
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Tony
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May 18, 2022 at 1:23 pm
Ok, so in that case, Id recommend opening a ticket with them to bring this up so they can address it.
I can post some additional details for the code in question if needed?
The only other option for it to work with EE right now is to ‘unhook’ their function, but really their code should be fixed to prevent this.
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drumthwacketee
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May 19, 2022 at 1:05 pm
Yesterday, I contacted support for the “Speed Booster Pack” plugin about this issue — there’s a continent feedback form window when you turn off the plugin.
They gave me some code to insert into one of the plugin’s php files, then I tested the EE registration form again (two different forms actually.) That fix worked, so they said the patch will be implemented in an upcoming update (I had installed Speed Booster Pack v4.5.3.)
So, now we’re running the patched SBP with Event Espresso without problems.
Thank you again!
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drumthwacketee
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May 19, 2022 at 1:07 pm
continent = convenient (silly autocorrect.)
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Joao Victor
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May 19, 2022 at 6:23 pm
Hi there!
We are glad it’s fixed!
Let us know if you have any further questions.
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