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Karl Hudson
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March 20, 2014 at 5:00 am
Hi,
I seem to be getting an error when trying to place a booking of an event. This message shows up:
<code>An error has occurred:
Your form data could not be applied to any valid registrations.
SNGPGCHC-DSNGPGCHC-PROATTINF-1273</code>
My version of event espresso is: 4.1.9.1.reg
My wordpress version is: Version 3.8.1
Event espresso is a clean install, and I’ve tried removing and reinstalling, also wiped all data from the install to try and sort it.
A link to the site is: http://www.matthudson.com/events/unconscious-coaching-workshop-sweden/
Any help would be great.
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Tony
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March 20, 2014 at 5:25 am
Hi Karl,
I’ve just ran through a registration on the site and found no issues. http://take.ms/7mVG5
Is this happening with a particular browser?
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Karl Hudson
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March 20, 2014 at 6:03 am
It seems to be only happening in chrome as I just tried it in firefox and worked fine.
There also seems to be some issues with the backend of event espresso in chrome. An example is in firefox when you click the settings icon on the ticket information this does show up:
http://i.imgur.com/axM5Fyf.png
But in chrome it does nothing.
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Karl Hudson
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March 20, 2014 at 6:05 am
Actually the backend bit is working again now. However the purchasing of tickets still brings up the error.
Thanks
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Lorenzo Orlando Caum
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March 20, 2014 at 7:56 am
Hi Karl,
Were you recently using a caching plugin/service on this site?
If so, could you please login to your WordPress root and go to the wp-content folder. Then remove the cache related files in that location.
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Lorenzo
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Karl Hudson
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March 20, 2014 at 8:08 am
Hi Lorenzo,
No we’ve never used a caching plugin on the site. I’ve just had a look through the plugins folder anyway to double check and I can’t see anything that has to do with caching.
Thanks
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Lorenzo Orlando Caum
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March 20, 2014 at 8:47 am
Hi, are there any warnings appearing on the critical pages?
WordPress admin –> Event Espresso –> General Settings –> Critical Pages
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Lorenzo
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Karl Hudson
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March 20, 2014 at 10:01 am
The only thing that shows up is this:
http://i.imgur.com/d8YHNHD.png
And all the page status are Page Status OK and Shortcode OK
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Lorenzo Orlando Caum
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March 20, 2014 at 10:15 am
Thanks, that the yellow notice will always appear. Its a warning since those pages are needed for Event Espresso to run correctly.
Could I have you run one more test?
If it doesn’t work, I’ll ask you to create and share a temporary login and share through a secure URL so we can continue troubleshooting.
Could you login to your WordPress admin and go to Plugins. Then deactivate all plugins and reactivate only Event Espresso.
Then go to this link on your site:
http://www.matthudson.com/courses/registration-cancelled/
From there go to any event on your site and try to register one more time.
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Lorenzo
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