|
Andrea Monti
|
June 3, 2022 at 6:09 pm
Many Failed registrations!
https://eventespresso.com/topic/many-failed-registrations/#post-332579
Hello,
We continue having this issue. Another customer contacted us because they couldn’t proceed to the next page after clicking on the payment options button. This person tried five times already using different devices and browsers.
Today we managed to replicate that error trying to buy a Full Festival Pass. We just got stocked there. Then we opened another tab in the same browser and for our surprise we were able to get through. We tried several times and sometimes it works and sometimes it doesn’t. Any ideas?
|
|
Andrea Monti
|
June 5, 2022 at 1:24 pm
Update. At this moment, I’m trying to make a registration: I can only get through Payment Options when I’m logged in. If I’m not logged, the registration checkout page reloads after click on Payment Options but with the layout of the fields in the form slightly changed. https://tangousachampionship.com/wp-content/uploads/2022/06/Untitled.jpg
We are losing registrations every hour and we are close to the end of the registration period. Please help!
|
|
Andrea Monti
|
June 6, 2022 at 5:44 pm
I bought a Token for an URGENT issue, I redeemed it three times already, I got three confirmation emails. Nobody from EE follows up and when I go back to my EE account, I see that I still have the token there waiting for being redeemed. HELP!
|
|
Tony
|
June 6, 2022 at 7:33 pm
Hi there,
Firstly, my apologies for your support token being missed.
However, I’ve just found your support token submission and tested a registration on the site but I can’t reproduce the error shown in your screenshot.
Is this happening on a specific event for you or all events?
Which browser are you using, please?
Note, I am testing registrations whilst logged out and this is my latest test registration: https://monosnap.com/file/fTCJHCgfh72Cp7pbLZsdKn4mrSVLYM
|
|
Andrea Monti
|
June 7, 2022 at 4:30 pm
Hi Tony. Thanks for your answer. I finally fixed that serious problem by turning of the re-captcha. I was using Chrome logged out. Now we seem to be back to our previous situation when some people find no issue and manage to get to the payment options (like in your case). Other people go through a frustrating experience of trying several times. We know that, because some of them contacted us. Right now, you would see that Laura McCullough bought a pass, and minutes before that there were several filed attempts to buy the same pass. We contacted her, she told us it was very frustrating. We asked her for more details, and we are still waiting for her answer. But we cannot use our customers to test the site because that is not their job and not everybody has the time and are willing to deal with that process. I thought you would be able to do some deeper research other than try to replicate the error a couple of times yourselves. On a related topic: How is this thing of the Token going to work? Will we be interacting through this channel every couple of days, or will somebody work with us to resolve this URGENT issue as promised when we bought the token? We are losing money every time a frustrated customer decides to stop wasting their valuable time.
|
|
Joao Victor
|
June 8, 2022 at 5:21 pm
Hi Andrea!
Thanks for getting back to us.
I am Joao and I will keep handling your situation through our support email that you used the token.
|
