Support

July 24, 2014 at 4:09 pm

Hi Lorenzo,

This is a production site for our business. I can’t deactivate all of the plugins without totally disrupting our business. If there isn’t another way to figure this out, I’ll need to wait until early tomorrow morning. I’d like to be sure of what you want me to do so that I only have to do it once. Do I deactivate all of the event espresso plugins? (Will that lose any information that I need to recreate once I reactive them?) Do I only reactivate the main Event Espresso plug in before testing or do I reactive all of the Event Espresso plugins and then test? Then I assume I reactivate the other plug ins one by one and test? Do I understand what you are wanting me to do?

Thanks – Marcia

July 25, 2014 at 8:12 am

Good morning Lorenzo,

I deactivated all of the plugins on our site this morning. Then I actived the main Event Espresso plugin. I still was not able to load a featured image. So this problem must not be a plugin conflict.

Thanks – Marcia

July 25, 2014 at 1:35 pm

Hi Sidney,
I totally agree about the development site. As I was figuring out how to create a wordpress site, I tried to figure out how to have a development site and couldn’t. I’ll look into it again. Thanks for the ideas.

Sorry about the vague problem description. I saw the problem while editing an espresso event. I just tried the adding a Featured Image to a post and that works fine.

Here is what happens on Windows 8. The dialog opens when the “Upload Image” button is clicked. I have tried all three ways to choose an image (from computer, from URL, and media library). The dialog seems to be functioning ok and I can choose an image any of these ways. When “Insert into Post” is clicked the dialog goes away but no picture appears in the Featured Image box. I tried updating the event just in case the image was there but just not being displayed, but no image is used on the registration page. I have tried this in different browsers and on computers with different operating systems. On my apple a small blue rectangle with a ? in it appears in the Featured Image box instead of the chosen image. I can send you a screen shot of that if you would like it. If I update the event the ? rectangle goes away.

Thanks – Marcia

July 28, 2014 at 9:49 am

Good morning Lorenzo!

While testing a temporary admin account that I created, I found out more. When logged in with the temporary account, the featured images loaded just fine into a draft event.

So I logged out and back in with my account and the featured images did not load (in a draft event). I went back and forth a couple of times with the same results.

So, I am about to submit you login information that will take you into the original account (with a temporary password). With that account the featured images don’t load.

If you want login info for the temp account that does load featured images, just let me know.

Thanks – Marcia

July 29, 2014 at 9:45 am

Good Morning Lorenzo,

I changed to a new admin account per your email instructions. That does fix the problem as the new account works. What happened to the original one? Why did it stop supporting this feature?

Thanks – Marcia

July 30, 2014 at 9:42 am

Thanks! That is very helpful to know not to change. 🙂