The featured image output is controlled by your theme so you would need a custom template for the single event output that included the feature image.
Some themes allow you to set the feature image to display on single posts, if your theme has a setting page double check you can’t enable it within posts there (EE events are custom post types so ‘should’ use the settings for posts, but again it depends on what the theme is doing).
If not we can help setup the template for you if you purchase a support token.
Having spoken to the theme authors they have advised how to rectify this problem
Thanks
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