For the most part, the output of the featured image is controlled by your theme.
To confirm, do you mean the single event page, or the ‘registration checkout’ page?
Is it the page that shows all of the event details were you select your tickets in the ticket selector? If so that’s the single event page and is controlled by your theme.
Can you link me to the page you want to see the featured image on? I can provide more details from there, although we may also need a copy of your theme to see what is happening.
It looks like your site uses the x theme is that correct? If so the featured image should display automatically, unless there’s a custom layout being used for your event pages. I see that the header is missing on that page, maybe that’s related to the featured image not being present?
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