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Bob Randklev
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April 2, 2017 at 12:42 pm
Customer is trying to edit locked transactions which have failed to remove transaction before deleting…. getting error when clicking to edit transaction:
Fatal Error: Class ‘EE_Processor_Base’ not found in /wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 16
Ideas? We are at latest version, cleared cache.
Error log shows same error and this one occasionally:
[02-Apr-2017 18:30:38 UTC] PHP Warning: getimagesize(http://streetsmartsdriversed.com/wp-content/uploads/2014/12/Home_-_StreetSmarts_Drivers_EducationStreetSmarts_Drivers_Education-300×119.jpg): failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden
in /wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Transaction_Shortcodes.lib.php on line 377
Ideas?
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Tony
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April 3, 2017 at 5:50 am
Hi Bob,
Customer is trying to edit locked transactions which have failed to remove transaction before deleting
Can you provide further details on this please?
I’m not sure what you mean by failed to remove the transaction before deleting.
Error log shows same error and this one occasionally:
That error usually means allow_url_fopen has been disabled on your site and DOMPDF can’t open the image. If you download a PDF of your invoice can you see that logo?
(Its not connected the issue above)
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Bob Randklev
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April 3, 2017 at 8:08 am
Customer now reporting the clients can check out, make payment via MC/VISA through Mijireh gateway but they get a fatal error after payment and the payment is not confirmed in Event Espresso.
So all is working but final confirmation back from Mijireh.
Has there been updates or changes, this is how it’s been running for a couple years?
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Bob Randklev
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April 3, 2017 at 8:35 am
Ok so there’s a list of incomplete payments from customers getting error when going to Mijireh (I think that is fixed now).
So to go back and edit the “incomplete list”
When you try to edit the transaction you get this error:
Fatal error: Class ‘EE_Processor_Base’ not found in /wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 16
We can open the registration, change to approved, declined but anytime we want to edit the transaction and remove it to remove the padlock we get the error
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Bob Randklev
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April 3, 2017 at 8:37 am
FYI allow_url_open is ON
-
This reply was modified 7 years, 9 months ago by
 Tony.
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Tony
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April 3, 2017 at 8:46 am
When you try to edit the transaction you get this error:
Fatal error: Class ‘EE_Processor_Base’ not found in /wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 16
We are investigating this currently and will update this thread with any news.
FYI allow_url_open is ON
Hmm, then something else is blocking the connection, it could be mod_sec or some other security your host is using.
Does it happen with every PDF?
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Bob Randklev
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April 3, 2017 at 9:14 am
I know what a PDF is but we are simply trying to edit the failed transaction in the registration?? Is that a PDF?
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Tony
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April 3, 2017 at 9:50 am
No, its not a PDF it’s a separate issue.
We are investigating the fatal error you reported when viewing the transactions.
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Josh
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April 3, 2017 at 11:05 am
The fatal error you saw:
Fatal Error: Class ‘EE_Processor_Base’ not found in /wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 16
is something that could happen with 4.9.35.p.
Event Espresso 4.9.36.p is released and includes a fix for that error.
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Bob Randklev
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April 3, 2017 at 11:20 am
Excellent and thanks,
I’ve applied the update and yes we can edit the locked registrations now.
Customer is now testing the transactions work so we can stop the locked transactions from happening from Mijireh.
I’ll update you soon
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Bob Randklev
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April 3, 2017 at 11:53 am
Customer reports transactions are now processing!
Thanks for the udpate, we’ll keep monitoring and advise if anything changes
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