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Jill Anderson
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February 20, 2015 at 2:42 pm
Hello! There was a notice that the support license key was correct but was registered on more than one domain. I requested a reset and in the instructions it says to delete it from Event Espresso > General Settings. However, when I go to this page, there is no Save button and I see this error:
Fatal error: Out of memory (allocated 38010880) (tried to allocate 32 bytes) in /homepages/7/d334781289/htdocs/creativescupboard.com/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php on line 455
WordPress version is 4.1.1
Event Espresso version is 4.6.4.p
Help! 🙂
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Tony
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February 20, 2015 at 2:53 pm
Hi Jill,
That error means that you site is using all of the memory currently allocated to PHP for your site.
You’ll need to increase the memory limit. To do this you’ll need FTP access to your site and add something like:
define( 'WP_MEMORY_LIMIT', '96M' );
to your wp-config.php file.
You can find more details on this here:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Or contact your webhost to have them do this for you.
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Jill Anderson
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February 23, 2015 at 9:16 am
I already have that in my wp-config.php file.
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Tony
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February 23, 2015 at 9:29 am
Just to confirm is it above the comment:
/* That’s all, stop editing! Happy blogging. */
Like this? – http://take.ms/43yEK
If so then it sounds like your host is not allowing you to increase the memory limit. In which case you will need to create a ticket with your host and have them increase the PHP Memory limit for your site.
38010880 bytes is roughly 38MB, the code I posted above should set the limit to 96MB.
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Jill Anderson
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February 23, 2015 at 9:31 am
Yes, it’s above the happy blogging comment. I’ll contact my host. Thanks!
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Tony
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February 23, 2015 at 9:36 am
Your most welcome, Jill 🙂
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